Shop Manager

About William Hill:

William Hill is a dynamic business, focusing on delivering a great gambling experience for our customers. We are equally passionate about providing a great employee experience and in joining our team and you will be part of a fast paced organisation that is one of the best-known names on the high street. 

 Job purpose/scope:

As a Licensed Betting Office Manager you will be fully responsible for maximising profit in your shop by managing the business effectively and ensuring the commitment of the shop team to deliver William Hill’s competition beating service.

Specific responsibilities:

Branch Management

 Effectively manage the branch within the company rules, policies and procedures

Ensure the successful delivery of William Hill’s competition beating service

Monitor and act in response to competitor activity

Staff Management

 Effectively manage all team members and ensure they adhere to company rules, policies and procedures including Industry regulations

Effectively performance manage all team members

Ensure the branch team are trained and developed to their maximum potential

Customer Service

Ensure the delivery of the highest levels of customer service by all of the team all of the time

Planning and Development

Assist the District Operations Managers in preparing an annual operations plan for the branch, in turn making them aware of development opportunities.

Essential Skills/attributes:

 We are a fast-paced 7 day-a-week business and our busiest times are very much dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable as our working patterns include weekends, Bank Holidays and evenings.

Your love for people and passion for outstanding customer service will drive your success and our comprehensive training programme will really help your career to develop.

Desirable Skills/attributes:

 Previous managerial experience