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Senior Technician Colchester

  • Colchester, Essex
  • Salary negotiable
  • 15 applications
  • Job type: Permanent, full-time
  • Date:
  • Reference: 21219605
Posted by Danwood

The Danwood Group is Europe’s largest independent document solutions provider. We are looking for enthusiastic individuals to join our growing company. In just four decades, Danwood has become the largest independent supplier of office printing equipment, consumables and associated management services in Europe. Today we support companies and organisations large and small via our network of over 40 offices and over 1800 staff, combining our specialist expertise with the personal touch.

This field based role is varied and exciting, giving you the opportunity to support field engineers with technical issues to meet a speedy resolution, working on a wide range of products. A passion for customer service is just as important as your skill set and you will be confident in dealing with commercial, corporate and national account customers.

The responsibilities for this role will include to:-

  • Support field engineers with technical issues and take ownership for escalation if required.
  • Work with the field service manager to assess engineers and training requirements
  • Ensure customers receive a first class service
  • Working closely with the field service manager to manage certain elements within the team i.e. stock levels.
  • Implement all appropriate modifications and keep up to date with technical bulletins
  • Follow servicing schedules and highlight problem machines
  • Support and liaise with the branch field service manager to ensure that all branch targets are met in relation to competences, KPI and budgets.

We are looking for an individual that has existing service engineer experience within our business sector including knowledge of our wide product range. Skills with Excel and PowerPoint would be desirable but not essential. Excellent customer service skills and a full driving licence are also a requirement for this position.

Benefits and how to apply:

Benefits of working for this dynamic and successful company include 23 days holiday plus bank holidays, childcare vouchers, and company pension.

Please send a CV with a covering email / letter, including your salary details to our email address quoted on our company website.

Postal applications to:

F.A.O Recruitment, The Danwood Group Ltd, Head Office, Harrisson Place, Lincoln, LN6 3DG

Committed to equal opportunities                                      No agencies please