Sales Support Administrator

Main Purpose of Job:   To provide support to the sales team at all times. Sales Support plays a key role in assisting sales to ensure deliver a high standard of service to their customers at all times. To work together in the sales support team ensuring course preparation and processing is completed and to assist with tasks when required ensuring the customer experiences a good service throughout their whole experience. 

Main tasks of job:

• To support the Sales Executives with calls from customers into the sales department and to be mindful of set sales targets, to include but not limited to: complete revision and assessment bookings, preparing and sending quotes, receiving and processing orders, taking a deposit for all bookings, booking changes and cancellations. To communicate any planning requests, changes or issues that may arise through this process to the planning manager.

• Maintaining and updating the customer relationship management database, ensuring all communication with customers is recorded on the database. 

• Responsible for maintaining revision and assessment packs, to include but not limited to, updating (when required) assessment questions and answer papers, revision paperwork and assessment paperwork.

• To complete course preparation when required for Gas, Energy Efficiency, Water Regulations, Oil, Unvented, Solar Thermal, Disinfection and Refrigerants courses, to include but not limited to: complete course register, check candidate assessment dates and complete register for assessments, produce course packs for the trainer and candidates, produce packs for candidates assessments.

• To ensure Gas Safe updates and Tech bulletins are updated when required for trainers and assessors.

• Maintaining levels of office stationary and complete ordering as required.

• Ad hoc office/secretarial duties as required.

• Assist with tasks identified below when required, prioritizing against own workload
• Exam invigilation
• Processing course paperwork
• Processing incoming invoices for general expenditure, ERS and NICEIC invoices within 3 working days.
• Ordering study books and dealing with any discrepancies.

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion and unless otherwise advised Travail will keep your details on file and contact you with future relevant opportunities.