Sales Administrator

We are currently looking for a Sales Administrator who will also get involved in cross selling and upselling whilst taking orders.

The main duties are:

•           Entry and maintenance of all orders (posted, verbal, mail, faxed, internet if applicable EDI etc). To customers exact requirements.

•           Covering all incoming calls, either internally or externally.

•           Handling all customer correspondence.

•           Prompt handling of inquiries.

•           Maintain inter-departmental communication.

•           Answering all calls within 10 seconds.

•           Maintain a high standard of customer service in line with Company ISO requirements.

•           Ensure abandoned calls constitute to less than 2% of all incoming calls.

•           Maintenance of "stopped packing list" reports and "pending list" issued daily.

•           Availability reports maintenance.

•           Processing of complaints and customer initiated returns.

•           Filing an order correspondence via scanning facility.

You must have an excellent telephone manner, have fantastic communication skills an eye for detail and have the ability to produce highly accurate work under time constraints.

Knowledge of SAP is hugely beneficial.

Should you have what it takes then apply today.