Relationship/Account Manager (non-sales)

Gartner, Inc. is the world's leading information technology research and advisory company. We deliver the technology-related insights necessary for our clients to make the right decisions, every day.

From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the indispensable partner to 60,000 clients in 10,000 distinct organizations.

Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role.

Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries.

POSITION SUMMARY

The Leadership Client Manager manages all requests for inquiry and research support to provide a concierge level of support for Gartner for Enterprise IT Leaders products.

 POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES

• Brokers all research requests and inquires from assigned clients and Leadership Partners: receives request, interprets and delivers client responses customized to the clients’ expectations.  Works with the Client Services Group to coordinate and facilitate access to Gartner analysts
• Drives profile based fulfillment, conducts customized searches and actively sends relevant research and information based on customer profile.
• Partners with the Leadership Partner to ensure value delivery plans are completed and are delivered on time against the plan
• Actively manages the relationship with the client according to Service Delivery Excellence guidelines
• Participates in and documents Leadership Partner and analyst client calls - including service/value plans, operations reviews, EXPert updates, etc
• Partners with the New Client Engagement Group (NCE) to onboard all new members.
• Jointly responsible with Leadership Partners to ensure client satisfaction and client retention.
• Collaborates with LPs to execute and manage member events
• Coordinates and schedules inquiries and onsites with Leadership Partners and Research community.
• Collaborates with Research to further develop knowledge in particular technology areas or verticals.
• Works with Leadership Partner and Research Specialist to gather case study participants for client case study presentations and reports.
• Assist Sales and Leadership Partners with value planning and renewal opportunities.

REQUIREMENTS 

• Bachelors degree preferred.
• Experience in the information technology industry
• Knowledge of major technology areas.
• Strong interpersonal, facilitation, listening and relationship building skills.
• Understanding of market research, data collection and analysis.
• Excellent verbal and strong communication skills.
• Ability to prioritize and handle multiple requests concurrently.
• Ability to problem solve and bring timely resolution to issues.