Reception Manager / Quality 100 Bedroom Hotel / Oxfordshire

ARBOUR RESOURCES

Meeting The Recruitment Needs Of Hospitality & Catering Professionals Throughout The UK

Oxford (Outskirts)

Front Of House Manager ~ 19/21K PA

Property Description : 

4* - 98 Bedroom Hotel offering excellent employment benefits and opportunities

 A fantastic listed Manor House set within beautiful gardens. A property with a business mix of Leisure, Conference & Banqueting, Corporate alongside a healthy Wedding trade

Role Description :

To manage and ensure the smooth operations within Reception and Nights alongside regular Duty Management shifts.

Reception team of 5 / Night team of 3 (including a Manager)

A very "hands on" position with shift patterns of 7-3.30 & 3.30 -11

This role does require weekend and evening shifts as required

• To set the agreed standards of operation within the Front Office Department through leadership & communication within the team.
• To constantly monitor standards of performance to ensure that the standards set down are being both applied and achieved, ensuring a professional, efficient, friendly and courteous behavior at all times.
• To ensure that the presentation of the Front Office and Night staff is immaculate on all occasions, both uniform and personal presentation.
• To review rooms allocation on a daily basis
• To compile an accurate weekly rota taking into consideration patterns of business, ability of staff, holidays, sickness and any other factors affecting the operation.
• To have a full understanding of all room types, location, views, configurations and hotel facilities.
• To ensure all in-house guest information is correct and up to date
• To ensure all guest billing is processed timely and accurately and documentation relating to such is kept in accordance with hotel policy.
• To allocate rooms in conjunction with the Reservations Department, ensuring the maximum revenue will be yielded.
• To ensure that the Night Staff are fully trained, liasing with the Night Manager
• To ensure all complaints are dealt with promptly & efficiently
• Working with the General Manager to ensure that recruitment is correct for the department
• Staff induction, training, appraisals & welfare
• To maintain departmental health, safety & hygiene standards
• To work within departmental financial budgets

Experience Required :

You will be an existing Front of House Manager / Reception Manager / Deputy working within a similar sized property with your CV demonstrating a stable and balanced career that reflects our clients needs.

If you feel that your skills match this vacancy, then we would love to hear from you.

More detail can be offered on successful application.

Important : ~ Sorry but due to the number of applications we receive we will only be able to contact you should your skill set and experience match our clients requirements for this position.