About the Client: My client is looking for a Customer Experience guru to support their field based teams in delivering excellence in Customer Experience. This client is one of the leaders in it’s field and currently provides services throughout the UK, focussing on the domestic market. It is part of a leading Business Services Organisation. About the Role: This is an exciting role that will dri...
-
Date: 5 days ago
-
Malta,
-
£50,000 - £70,000 per annum, inc benefits, OTE
-
13 applications
About the Role: Responsible for driving and implementing the customer experience function. Responsible for:- Setting up processes and procedures for measuring NPS Driving and implementing customer sentiments Implement mystery shopping schemes What we’re looking for: Dynamic self-starter who cherishes the value of working in a diverse and fast paced team. Able to oper...
Due to their ongoing success, my client is currently looking to recruit a Contact Centre Specialist to join their Operations team. More specifically, this position oversees the Telephony infrastructure and call strategy within the Contact Centre. The Contact Centre Specialist will ensure that the call routing strategies are in place to maximise cost efficiencies and at the same time ensure that the customer experience and customer jo...
My client, a major player in the North West, is currently looking to recruit an experienced Dialler Manager to lead and motivate the Sales and Collections teams. The Dialler Manager is responsible for designing and delivering the outbound telephony strategy. You will ensure that the Sales and Collections teams achieve their targets and enhance the Customer Journey. Key skills and experience required to perform this role incl...
About the Role: Working alongside a team of Customer Experience Consultants this person will help shape the future of Customer Experience strategy across the business. What we’re looking for: Someone to propose recommendations based on proven customer insight and analysis. Develop business case for recommendations and commercial improvements. You will have the ability to collate, organise, synthesise,...
About the Client: Our dynamic client is a leader in it’s field and has grown substantially through organic growth and acquisition. To support this growth they currently operate a network of 7 service centres internationally, that provide internal customer and development support. The Head Office is in London. These sites total c.400FTE but this will grow and include Helpdesk, Contact Centre and Software Development Centres so...
About the Client: My client is a growing support services organisation who are currently looking for a General Manager - Contact Centre to oversee a c.500FTE operation. This is a hybrid role with commercial development of contracts paramount, coupled with the operational leadership of a diverse multi-lingual site. About the Role: The role will involve the operational & commercial delivery of a variety...
About the Client: This instantly recognised brand that is firm favourite of companies to work for within the UK. The company has gone through a period of growth over the past few years in multiple areas. About the Role: This role is accountable for delivering the Connect end-to-end strategy through the effective operational management of the delivery centres with the performance framework being split int...
My client, a major player in the North West, is currently looking to recruit an experienced Dialler Manager to lead and motivate the Sales and Collections team. The Dialler Manager is responsible for designing and delivering the outbound telephony strategy. You will ensure that the Sales and Collections teams achieve their targets and enhance the Customer Experience. You will have worked in a Dialler Management role within a...
Due to their ongoing success, my client is currently looking to recruit a Telephony Specialist to join their Customer focused Operations team. More specifically, this position oversees Telephony infrastructure and call strategy within the Contact Centre. The Telephony Specialist will ensure that the call routing strategies are in place to maximise cost efficiencies and at the same time ensure that the customer experience and customer...
About the Client: My client is an internationally recognised brand with locations across the UK. The past year has involved an extensive growth strategy throughout the UK and the role of Project Manager would compliment the growth in the Yorkshire region About the Role: The successful candidate will manage customer orders for the Public Service Network (PSN) partners providing coordination between custom...
About the Client: This fast paced and successful global Leisure organisation About the Role: My client is seeking an experienced Resource Planning Manager. to establish key links between headcount targets, structural reviews, productivity management and capacity planning. You will manage the design, development and implementation of business processes to ensure the smooth transition from the curren...
Due to their continued success, my client is looking to recruit an Operations Planning Manager to oversee the Contact Centre and Resource Planning teams. The Operations Planning Manager will be responsible for global operational resource across several business units. You will be responsible for: Efficient delivery of agreed Service Levels Workforce Management Short, medium and long term forecasting</li...
-
Date: 5 April
-
Hook, Hampshire
-
£40,000 - £50,000 per annum, inc benefits, OTE
-
39 applications
About the Client: My client is a leading business services organisation and owing to a restructure are now looking for a Service Delivery/ Account manager to take ownership of a number of key contracts across the South East. About the Role: You will manage the delivery of 4 accounts (worth c.£3million) providing a variety of remote and onsite services to clients across the region. The key aspects of this ro...
My client, a key player within the Financial Services sector, is currently looking to recruit a Resource Planning and Demand Manager. This position oversees the demand and supply activities of this well known business. The Resource Planning and Demand Manager will be responsible for medium and long term forecasting and capacity plans. You will deliver accurate volume business plans and advise on the appropriate resource required to d...
My client is a key player within the Financial Services arena. Due to their continued success they are looking to recruit a Senior Resource Planning Manager to deliver workload projections and resource gap analysis. The Senior Resource Planning Manager will be responsible for operational resource across the entire business unit. This involves short, medium and long term forecasting with senior stakeholders. You will be spearheading t...
About the Client: Growing organisation and leader in its sector. About the Role: This successful and growing organisation is seeking an experienced Operations Manager. Overall responsibility will be to develop managers to maximise business performance. The role holds accountability for People Performance, Productivity, Resource Planning, Training and Development and overall Team Morale. What we’re lo...
About the Client: Pioneering Travel & Leisure Organisation About the Role: This successful and growing organisation is seeking an experienced Customer Experience Specialist to help them develop all of their Customer facing improvement projects across the business. What we’re looking for: Someone who has had previous experience in a Customer facing role. Must have worked on Cust...
-
Date: 4 April
-
Bristol, Avon
-
£45,000 - £55,000 per annum, inc benefits, OTE
-
21 applications
About the Client: Are you ready for your next move? Are you looking for a new role that engages your skills and experience? Then this could be the role for you. A national brand that is instantly recognisable with strong values and workplace ethos. The brand is engaged in a stage of growth. concentrating on the Customer Experience. About the Role: This role will sit within the Mobile Customer Exp...
About the Client: Are you ready for your next move? Are you looking for a new role that engages your skills and experience? Then this could be the role for you. A national brand that is instantly recognisable with strong values and workplace ethos. The brand is engaged in a stage of growth. concentrating on the Customer Experience. About the Role: This role will sit within the Mobile Customer Exp...
