About the Client: My client is an internationally recognised brand with locations across the UK. The past year has involved an extensive growth strategy throughout the UK and the role of Project Manager would compliment the growth in the Yorkshire region About the Role: The successful candidate will manage customer orders for the Public Service Network (PSN) partners providing coordination between customer ...
About the Client: Mutinational orgnaisation who are rapidly expanding. This department has derived from a small team and are now one of teh largest teams in the organisation. Through growth a number of key positions have been created to help build their strength in data analysis, process management, coaching and internal consultancy to become leading business improvement function. About the Role: As Proj...
I am actively recruiting Resource Planning Managers for a growing Contact Centre based in West Yorkshire. This position oversees planning and forecasting across all departments - inbound, outbound and multi-channel. The Resource Planning Manager will be responsible for: · Short, medium and long term forecasting · Capacity plans · Real time co-ordination of inbound and outbound activity across voice, SMS and Inte...
About the Client: My client is an established brand who are currently going who are currently going through an exercise to improve Customer Experience across all their channels - contact centre, online and retail units. As part of this programme they require an accomplished projerct manager to drive forward their Customer Experience programme. About the Role: This individual will act as an holist...
About the Client: Our dynamic client is a leader in it’s field and is currently going through a period of exciting growth. As part of this growth period they are looking to drive sales performance further through a small contact centre and the regional field based sales team. About the Role: This role will act as an internal sales specialist who will work on all aspects of coaching / training, driving sa...
About the Client: Mutinational orgnaisation who are rapidly expanding. This department has derived from a small team and are now one of teh largest teams in the organisation. Through growth a number of key positions have been created to help build their strength in data analysis, process management, coaching and internal consultancy to become leading business improvement function. About the Role: As Seni...
About the Client: Our dynamic BPO client is a leader in it’s field and is currently going through a period of exciting growth. As part of this growth period they are looking to create a new Transition role in the structure to successfully on board new clients and integrate existing contracts resulting in performance excellence. About the Role: This individual will act as an holistic transition individua...
In order to support their ongoing success, my client is looking to recruit an established Team Leader / Manager for their growing Contact Centre based in West Yorkshire. This role forms a crucial part of the wider strategy to develop and motivate successful teams to deliver excellent Customer Service. The Customer Service Team Leader / Manager will be responsible for: Managing a team of up to 12 advisors <li...
In order to support their ongoing success, my client is looking to recruit a Customer Service Team Manager for their Contact Centre in West Yorkshire. This role forms a crucial part of their wider strategy to develop and motivate successful teams to deliver excellent Customer Service. The Customer Service Team Manager will be responsible for: Inspiring successful Team Leaders and Advisors to deliver excellent customer ...
I am actively recruiting a Resource Planning Manager for a growing Contact Centre based in West Yorkshire. This position oversees planning services across all departments - inbound, outbound and multi-channel. The Resource Planning Manager will be responsible for: Short, medium and long term forecasting Capacity plans Real time co-ordination of inbound and outbound activity across voice, SMS and Interact...
I am looking to recruit a Customer Service Manager to design and implement the Fraud Customer Service Strategy for a key client of mine. This role is pivotal to the wider service strategy of this well known business. The Customer Service Manager will be responsible for: Consistent delivery of excellent Customer Service Management of external service suppliers Achievement of service KPIs within the Fraud ...
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Date: 22 May
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Oman,
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£105,000 - £120,000 per annum, inc benefits, OTE
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44 applications
About the Client: A leading, reputable company based in Oman with a strong market presence across the Middle East. The company has a strong values and diverse culture About the Role: You will oversee and be responsible for all aspects of the companies Customer Experience Operations including (but not limited to) manpower planning, quality, front-office operations, back-office support, productivity and o...
2 jobs matching this search were posted in the last week
My client is looking to recruit a Resource Planning Analyst. This role forms a crucial part of the team that oversees the forecasting and demand scheduling across the business' operations. The Resource Planning Analyst is responsible for short, medium and long term Analysis and Resource Planning. This involves demand management, call handling time and headcount forecasts. You must have solid experience of: · Working w...
I am looking to recruit a Customer Experience Specialist to design and implement the Customer Experience Strategy for a key client of mine, based in West Yorkshire. This role is pivotal to the wider strategy of this Financial Services Group. The Customer Experience Specialist will be responsible for monitoring and enhancing the Customer Experience across the organisation. You will be spearheading the design and roll out of the Custom...
My client, a major player within the Financial Services arena, is looking to recruit an Interim Head of Telephony. Supporting the Managing Director of Direct Channels, you will drive up performance and assist in the implementation of strategy and sharing of best practice. You will possess the following skills/experience: Utilisation of Performance Management methodologies Ability to analyse operational MI for Str...
My client, a major player within the Financial Services arena, is looking to recruit a Customer Experience Manager to join their team in Yorkshire. This role is pivotal to the wider strategy of this well known Financial Services Group. The Customer Experience Manager will be responsible for monitoring and enhancing the Customer Experience across the organisation. You will be spearheading the design and roll out of the Customer Experi...
My client is currently looking to recruit a Resource Planning Manager for their growing Contact Centre based in Yorkshire. This position oversees planning services across all departments - inbound and outbound and multi-channel. The Resource Planning Manager will be responsible for short, medium and long term forecasting and capacity plans. You will deliver real time co-ordination of inbound and outbound activity across voice, SMS an...
About the Client: My client is looking for a Customer Experience guru to support their field based teams in delivering excellence in Customer Experience. This client is one of the leaders in it’s field and currently provides services throughout the UK, focussing on the domestic market. It is part of a leading Business Services Organisation. About the Role: This is an exciting role that will dri...
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Date: 10 May
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Malta,
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£50,000 - £70,000 per annum, inc benefits, OTE
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85 applications
About the Role: Responsible for driving and implementing the customer experience function. Responsible for:- Setting up processes and procedures for measuring NPS Driving and implementing customer sentiments Implement mystery shopping schemes What we’re looking for: Dynamic self-starter who cherishes the value of working in a diverse and fast paced team. Able to oper...
Due to their ongoing success, my client is currently looking to recruit a Contact Centre Specialist to join their Operations team. More specifically, this position oversees the Telephony infrastructure and call strategy within the Contact Centre. The Contact Centre Specialist will ensure that the call routing strategies are in place to maximise cost efficiencies and at the same time ensure that the customer experience and customer jo...
My client, a major player in the North West, is currently looking to recruit an experienced Dialler Manager to lead and motivate the Sales and Collections teams. The Dialler Manager is responsible for designing and delivering the outbound telephony strategy. You will ensure that the Sales and Collections teams achieve their targets and enhance the Customer Journey. Key skills and experience required to perform this role incl...
About the Client: Our dynamic client is a leader in it’s field and has grown substantially through organic growth and acquisition. To support this growth they currently operate a network of 7 service centres internationally, that provide internal customer and development support. The Head Office is in London. These sites total c.400FTE but this will grow and include Helpdesk, Contact Centre and Software Development Centres so...
About the Client: My client is a growing support services organisation who are currently looking for a General Manager - Contact Centre to oversee a c.500FTE operation. This is a hybrid role with commercial development of contracts paramount, coupled with the operational leadership of a diverse multi-lingual site. About the Role: The role will involve the operational & commercial delivery of a variety...
