Production Support Manager
- Manchester, Lancashire
- £57,000 - £69,000 per annum
- 6 applications
- Job type: Permanent, full-time
- Date:
- Reference: 23017133
Production Support Manager
Salary: £57,000 - £69,000
Location: Manchester City Centre
Are you an experienced Production Support Manager with a passion for the day to day complexity of delivering IT services 24/7? Then why not join the Co-Operative Group in a new and exciting role where you can really make a difference!
· Lead the design, management and support of batch processing schedules to ensure batch processing is completed to meet processing deadlines and the availability of IT Services in line with agreed service hours
· Lead the design, management and support of bulk printing forms to deliver cost effective services consistent with customer requirements and to meet the daily
· Lead the development, build and operational proving of all new mainframe based job schedules and JCL
· Performs the role of Process Manager for batch management and the role of IT Service Owner for Batch and Print Management and conducts reviews with internal customers for feedback and the identification of issues and opportunities that can drive improvements in customer service
This is an exciting opportunity to be involved in creating a centralised capability and raising the profile of Production Support across the wider Group IT estate. Leading a team of about 40, you will be responsible for leading and managing a cost effective and fit for purpose Production Support capability, ensuring various processing deadlines are met. You will be responsible for creating a culture of collaboration and best practice, building a proactive service centric culture across Production Support to drive continual service improvement of the processes and tools that will improve quality and reliability of production processing. To do this successfully you will need:
Extensive experience of leading and managing Production Support functions covering enterprise wide technologies
Proven expertise in leading service and ITIL process improvement activities within an IT operational environment which resulted in improved efficiency, performance and financial benefit
Experience of batch management to reduce the processing time of critical batch windows to protect service and provide greater recovery time from batch failures.
Good technical background of job scheduling systems and features to understand how these support the business
Leadership and people management skills and an ability to build recruit and develop a high performing operational team.
Strong communication and influencing skills for dealing with internal management and teams, liaison with business partners and customers and external IT suppliers
If you are an experienced Production Manager, with a genuine passion for service excellence, we can offer you great benefits and development opportunities. Have you got the desire to see the business flourish? Then why not grow your career in a unique organisation that is growing too?
For external candidates, as part of our pre-engagement screening we carry out credit reference and electoral roll searches with credit reference agencies on all your addresses over the last 3 years, to review information relating to bankruptcies, delinquencies, defaults and fraudulent activity. A footprint will not be left on your credit history.
‘The Co-operative Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications’
Salary: £57,000 - £69,000
Location: Manchester City Centre
Are you an experienced Production Support Manager with a passion for the day to day complexity of delivering IT services 24/7? Then why not join the Co-Operative Group in a new and exciting role where you can really make a difference!
· Lead the design, management and support of batch processing schedules to ensure batch processing is completed to meet processing deadlines and the availability of IT Services in line with agreed service hours
· Lead the design, management and support of bulk printing forms to deliver cost effective services consistent with customer requirements and to meet the daily
· Lead the development, build and operational proving of all new mainframe based job schedules and JCL
· Performs the role of Process Manager for batch management and the role of IT Service Owner for Batch and Print Management and conducts reviews with internal customers for feedback and the identification of issues and opportunities that can drive improvements in customer service
This is an exciting opportunity to be involved in creating a centralised capability and raising the profile of Production Support across the wider Group IT estate. Leading a team of about 40, you will be responsible for leading and managing a cost effective and fit for purpose Production Support capability, ensuring various processing deadlines are met. You will be responsible for creating a culture of collaboration and best practice, building a proactive service centric culture across Production Support to drive continual service improvement of the processes and tools that will improve quality and reliability of production processing. To do this successfully you will need:
Extensive experience of leading and managing Production Support functions covering enterprise wide technologies
Proven expertise in leading service and ITIL process improvement activities within an IT operational environment which resulted in improved efficiency, performance and financial benefit
Experience of batch management to reduce the processing time of critical batch windows to protect service and provide greater recovery time from batch failures.
Good technical background of job scheduling systems and features to understand how these support the business
Leadership and people management skills and an ability to build recruit and develop a high performing operational team.
Strong communication and influencing skills for dealing with internal management and teams, liaison with business partners and customers and external IT suppliers
If you are an experienced Production Manager, with a genuine passion for service excellence, we can offer you great benefits and development opportunities. Have you got the desire to see the business flourish? Then why not grow your career in a unique organisation that is growing too?
For external candidates, as part of our pre-engagement screening we carry out credit reference and electoral roll searches with credit reference agencies on all your addresses over the last 3 years, to review information relating to bankruptcies, delinquencies, defaults and fraudulent activity. A footprint will not be left on your credit history.
‘The Co-operative Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications’
