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Premier Banker £15,200
- Sunderland, North East England
- £15,200 - £20,200 per annum, inc benefits, OTE
- 67 applications
- Job type: Permanent, full-time
- Date:
- Reference: 20640858
Organisation Description
An opportunity has arisen for an experienced Customer Advisor to join the Premier customer service department of a top financial services organisation. The department offers ongoing & high level customer service to their Premier Banking clients, based at the Doxford Park contact centre in Sunderland. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package.
Job Description
Key responsibilities and duties:
• You will be taking inbound calls from Premier Account holders, dealing with a range of queries and providing excellent customer service in a high touch environment.
• You will be using your excellent interpersonal skills to build rapport with your customer and identify or create a need for further financial products.
• You will be responsible for ensuring bank policies and procedures are adhered to during all conversations with clients
• You will introduce and set up relevant products and services that meet the needs of the clients, cross selling other banking products and services, and generating referrals as appropriate.
• You will be working towards KPIs, both as an individual and as a team
• Full training will be given, including both theoretical, classroom based training and practical training on the live operational floor.
• You will be working full time hours, with various shift patterns. Most shift patterns include some evenings and weekends and will be allocated in advance.
Person Specification
Competencies required:
You must have:
• Experience of providing excellent customer service
• Experience of working towards sales or other performance targets
• Excellent telephone manner and/or experience of telephone-based sales or customer service
• Self motivation, resilience and a desire to succeed in a targeted sales environment
• Ability to communicate clearly and confidently with customers
• Ability to use effective questioning techniques
And:
• Ability to build strong relationships with customers
• A desire to provide customers with a first class banking service
• Ability to meet and be driven by targets
Benefits
• Company pension scheme
• 21 days holiday + bank holidays
• Discounted share purchase scheme
• Private healthcare scheme available after 12 months
• On-site subsidised gym, restaurant & coffee shop
• Active sports & social committee
Reed Specialist Recruitment Limited is an employment agency and employment business
An opportunity has arisen for an experienced Customer Advisor to join the Premier customer service department of a top financial services organisation. The department offers ongoing & high level customer service to their Premier Banking clients, based at the Doxford Park contact centre in Sunderland. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package.
Job Description
Key responsibilities and duties:
• You will be taking inbound calls from Premier Account holders, dealing with a range of queries and providing excellent customer service in a high touch environment.
• You will be using your excellent interpersonal skills to build rapport with your customer and identify or create a need for further financial products.
• You will be responsible for ensuring bank policies and procedures are adhered to during all conversations with clients
• You will introduce and set up relevant products and services that meet the needs of the clients, cross selling other banking products and services, and generating referrals as appropriate.
• You will be working towards KPIs, both as an individual and as a team
• Full training will be given, including both theoretical, classroom based training and practical training on the live operational floor.
• You will be working full time hours, with various shift patterns. Most shift patterns include some evenings and weekends and will be allocated in advance.
Person Specification
Competencies required:
You must have:
• Experience of providing excellent customer service
• Experience of working towards sales or other performance targets
• Excellent telephone manner and/or experience of telephone-based sales or customer service
• Self motivation, resilience and a desire to succeed in a targeted sales environment
• Ability to communicate clearly and confidently with customers
• Ability to use effective questioning techniques
And:
• Ability to build strong relationships with customers
• A desire to provide customers with a first class banking service
• Ability to meet and be driven by targets
Benefits
• Company pension scheme
• 21 days holiday + bank holidays
• Discounted share purchase scheme
• Private healthcare scheme available after 12 months
• On-site subsidised gym, restaurant & coffee shop
• Active sports & social committee
Reed Specialist Recruitment Limited is an employment agency and employment business
