THE ROLE OFFERS AN ATTRACTIVE PAY RATE OF £11.00 PER HOUR.
Deal with complaints as a result of PPI mis-selling taking into account any risks of the Bank’s reputation and ensure these are handled in accordance with the Financial Services Authority timescales
Provide excellent customer service
Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business
Provide high quality responses to all complex referrals to customers.
The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints. This role involves both written and verbal communication with our customers.
Excellent one to one communication skills on telephone.
Confident and resilient telephone manner
Ability to breakdown complex issues.
Ability to perform in stressful and difficult situations
Good team player.
Maintain high level of accuracy
Proven negotiating and influencing skills
Competent letter writing skills
Knowledge of complaint handling procedures, regulatory and risk requirements
In depth knowledge of Products/Services/Procedures and Processes
Monday to Friday, 3pm till 11.00pm 35 hours per week.
Training will be 7am till 3pm for the first 2 weeks.
Please note that no holidays will be granted during the first 6 weeks of the contract
To be considered for this exciting position, please email your CV in the first instance.
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks
Consultant: Racheal Bailey
Adecco is an equal opportunities employer
If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be consider for future vacancies that match your skills.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.