Pensions Administrator

Our client is seeking an experience Pensions Administrator to work within an administration team servicing both member and client queries in relation to several DC/DB pension schemes, many of which use ePA. Help to supervise workloads, train junior team members and check the work of others.

Duties:

· In conjunction with the Administration Controller, ensure that all delivery promises and performance standards are achieved.

· Be a point of reference on technical issues and non-standard cases.

· Challenge procedures to identify process improvements and pass on recommendations to Administration Controller.

· Monitor own workflow and that of junior associates via Casework to ensure service levels are achieved.

· Maintain and develop further knowledge of pension schemes within the team.

· Contribute to associate training and development and provide basic training for junior associates.

· Through supervision make sure junior associates work efficiently and within deadlines.

· Deputise in the absence of the Administration Controller

· Assist in more complex/project work when required.

· On a daily basis be the main contact for an agreed list of clients, and maintain and develop client relationships.

· Communicate effectively with clients/members via the telephone remembering each member will have a different level of understanding. Record each call as they occur.

· Identify areas where the service to clients /members could be improved and communicate findings to Administration Controller.

· Work with the Administration Controller to improve operational efficiency and reduce costs e.g. automation, full use of standard products.

Person Specification:

· Interpersonal skills to include good written and verbal communication.

· Good time management skills and the ability to organise and prioritise own workload.

· Able to work to a high level of accuracy.

· Computer literate.

· Pass at C or above for Maths and English at GCSE or equivalent.

· Experience of dealing with occupational pension schemes.

· Experience of managing junior associates.

· DC experience desirable but not essential.