Pensions Administration Service Manager, Manchester

In order to apply for this position candidates MUST have PENSIONS ADMINISTRATION MANAGEMENT experience.  Please note as we receive a high volume of applications we are only able to respond to those candidates who are shortlisted

Client Profile:

Our client is a well respected Third Party Pensions Administration Company.

The Role:

• To manage and direct the delivery of the full administration service provided to your team client portfolio.  Accountable for the quality of service provided from within operations and ensuring that best practice processes are implemented and utilised consistently across all clients.  Input into plans through liaison directly with the Client/other lines of business for developing and enhancing the service provided to keep pace with changing legislation, client requirements and expectations, and take responsibility for implementing identified changes.  Drive continual improvement in quality, efficiency and service satisfaction.
• You will report to the Regional/Deputy Regional Operations Manager
• Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
• Increase quality of service delivered by continuous and controlled improvement of processes used by the delivery teams, informed by the Management operating Framework, SLA agreements in force with clients and client profitability.
• Organise, motivate and coach team members to achieve the workflow targets based on service level agreements through training/management accreditation using coaching, direction, good working practices and adherence to the firms policy.
• Maintain a forward planning schedule to balance resources available with anticipated demands and manage the day-to-day workload to overcome disruptions to deliver work to agreed national targets.
• Monitoring all project income within own control.  Management of resources and proactive alignment of headcount with client service gains and losses.  Understand client profitability and impact on your team resources as a result.  Work with other Administration Service Managers to best utilise combined national resources locally.
• Provide coaching, direction and guidance to direct and indirect reports to crate a high performing service delivery team.
• To be responsible for the production of client Stewardship Reports and to attend Trustee Meetings and or Administration Meetings with clients.

Experience:

• Demonstrate management experience in Pensions Administration
• Experience of managing and developing high performance teams
• Experience of supporting the implementation of change
• In depth knowledge of UK pensions legislation
• Professional Qualification or working towards
• Ability to communicate effectively across multiple lines of operating teams and LOB’s

If your skills and experience within Pensions doesn’t quite fit this role, please still make contact with either Juliette Lister/Lisa Tremlettas we have a large database of vacancies not presently advertised.  We also work personally on your CV and source suitable vacancies that are more suitable to your requirements.  However, should you not have the required experienceyour details will be automatically rejected.

In the meantime, if you have any colleagues or friends currently working in Pensions who seeking a career move, please pass our contact details on to them and we would be happy to assist them with their search.

If you feel you are suitable for this position, please email your full CV along with the following information:

Current Salary:

Reason for Leaving current/last position:

Salary expectations:

Are you a car owner:

Which areas are you willing to commute around:

Are there any firms that you wouldn’t want us to approach:

Have you attended any interviews, if so where:

What is your notice period:

Ideal position: