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Date: 2 days ago
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Redhill, Surrey
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£25,000 - £35,000 per annum
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7 applications
Department overview The complaints team ('EOD’) sits within the Resource Development team, which provides HR, Recruitment, Training and other employee-related services. As well as responding to formal customer complaints, it also uses customer feedback from all 'expressions of dissatisfaction’ to improve staff training and support business improvements processes. Purpose of the role To ...
Department overview To provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products. Purpose of the role To manage relationships with Intermediaries and provide 5 star telephony customer service in order to help maximise profitable sales and ensure customer...
Department overview To provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products. Purpose of the role To manage and supervise a core administration team within Service Delivery, meeting business targets, customer expectations and quality standards within...
Departmental Overview To provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products. Purpose of the Role Accurate identification and entry of quotation information within the timeframes and quality levels required. To undertake routine administration acti...
Department overview To provide excellent customer service and administration to support the sales distribution model for Retirement, Protection and Equity Release products, and enhance the Brand reputation of Partnership. Purpose of the role To own the review, implementation and maintenance and effective application of all Department processes to support current and future operational ne...
Department overview To provide excellent customer service and administration to support the sales distribution model for Retirement, Protection and Equity Release products, and enhance the Brand reputation of Partnership. Purpose of the role To support the Operational Performance Team Manager in the analysis and provision of accurate management information (MI) for all aspects of Service...
Department overview To provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products. Purpose of the role To provide agreed levels of customer service and administrative support to intermediaries in order to help maximise profitable sales and ensure customer...
Department overview IFA Sales is a key business area within Partnership. It is responsible for delivering 80% of the company sales objective. IFA sales drives new business opportunities by developing business relationships from a number of core distributor groups of IFA’s across the UK. Purpose of the role To optimise new business quote conversion across all Partnership product ranges w...
A great opportunity has arisen for an experienced Platform Development Manager to deliver profitable and secure products and propositions for Partnership to offer in conjunction with SIPP and Wrap platforms and with other trading partners via portals. To manage Partnerships’ product suite offered via platforms and portals to ensure on-going profitability and that products remain relevant and up to date. To Product Development Team de...
Department overview To proactively engage the business in using root cause data and job performance standards to inform business improvement and risk management decisions; to provide a high quality complaints service which enhances outcomes for customers and intermediaries. Purpose of the role To manage a team responsible for identifying the root causes of complaints, working with the bu...
