Part-Time Lead Generator - Multiple Brands 20-27.5 per week

Company Summary

Debt Free Direct Limited is part of the Fairpoint Group (a publicly listed company) established in 1997. 

We are UK’s leading provider of advice and solutions for people with serious debt problems and our mission is make money go further.  Our vision is to be the most trusted financial services business in the UK. 

Role Summary

The main purpose of the role is to make outbound calls to people who have made enquiries through various sources and may require help and advice on serious debt problems. This will include discussing their financial details and advising customers on how best to proceed with their individual debt problems, whilst maximising up and cross sell opportunities.  The position is for outbound activity only therefore the ideal candidate would demonstrate enthusiasm and easily engage customers within their daily duties.

Key Responsibilities

• To provide empathy, support and guidance to each person who calls.
• Treat Customer Fairly at every point of contact.
• To use company systems to record each caller’s details.
• To act as an ambassador for Debt Free Direct and live the company values through sales and customer service.
• To explain the benefits and the practicalities of the solutions most appropriate to that customer.
• To help the customer understand the best route out of their situation and explain and guide them through the steps they need to take in order to do this.
• To be fully compliant according to business standards.
• To adhere to data protection and money laundering acts.
• To recognise opportunities to sell other products we offer, which will benefit the customer.
• Any other duties as required.

Specific Skills & Experience

Essential

• The ability to work in a team
• Previous Contact Centre experience.
• Dialler work history experience.
• Basic numeracy and literacy skills.
• Good listening skills & telephone manner.
• Good keyboard/IT skills.
• Excellent communication skills.

Desirable

• Experience working in a call centre environment on outbound campaigns.
• Financial services or Debt Management knowledge would be beneficial.

*Please note that you will need to meet the essential criteria for this role to be successfully shortlisted. 

Hours of Work

Hours of work for this role is 20-27.5 per week, this incorporates a mixture of evening hours during the week (between 5pm and 9pm, Monday to Friday) and Saturdays 9am to 5pm.

*Please note that there is an expectation for you to be flexible and although the standard hours are detailed above, these could change in accordance with business needs, in which case you will be informed in advance.

Closing Date

All applications must be made in writing with a covering letter detailing currently salary and benefits, salary expectations and a current CV.  Please ensure that you account for all gaps in your employment and detail how you meet our essential criteria and if applicable desirable criteria.

Applications must be received by 12.00 noon, Friday 9 March 2012 

Selection Process

Successfully shortlisted candidates will be invited to attend an Assessment Centre on Tuesday 28 February at 6pm or Saturday 10 March at 10am. The format of the Assessment Centre is as follows;

Stage 1: Selection Test

Stage 2: Group Exercise

Stage 3: Role Play

Stage 4: Competency Based Interview

Start Date

We are looking for candidates available to start training on 19 March 2012. 

Salary and Rewards

Starting salary for the role is £13,000 pro rata. There will be a three month probation period, where you are expected to exceed current business targets.

• Generous Bonus Scheme
• Holidays - Up to 25 days pro rata plus 8 public holidays
• Buy and Sell Annual Leave Scheme (up to 5 days per annum)
• Up to 3% matched contributory Pension Scheme
• Save as You Earn Scheme
• Life Assurance
• Employee Discount Scheme (includes 1000s of High Street Retailers)
• Childcare Vouchers
• Discounted Healthcare
• Corporate Gym Membership
• Cycle to Work Scheme
• Loyalty Awards
• Discounted Rail Cards(available via seasonal loans)
• Money saving products and services (including gas, electricity, home, car and phone insurance)
• On-site Canteen, free hot drinks, car parking, onsite internet access and dress down every Friday and a referral scheme which pays up to £1000. 
• Development opportunities to undertake NVQs and Microsoft Office Courses

Previous Experience

You may have had experience within the following roles; telesales advisor, sales advisor, debt management advisor, call handler, lead generator, outbound call centre.

Location

This position is based at our offices in Adlington near Chorley.