Part-Time Evening Customers Service

We  are seeking an experienced PART TIME EVENING/WEEKEND Customer Care Specialist for our sucessful and growing client in the local Fakirk area.

Job Purpose:

- To deliver exceptional Customer Service to clients through your professionalism and care for the client's needs.

- You will be entirely responsible for explaining the benefits of working with the organisation.

Key Duties and Responsibilities:

- Taking inbound calls - retentions and upgrades

- Working towards targets

- Responding to emails

- Excellent ability to multi-task between calls and emails

Skills Required:

- Good interpersonal skills

- Experience in Ms Office (Outlook & Word)

- Organised and can prioritise workload in order of importance

- Can deal with adhoc duties as and when required

- Be well presented, polite and friendly

- Good at managing difficult situations calmly and effectively

- Good commercial awareness

- Accurate Data Entry skills

- Enjoys helping others and can work as part of a team

If this sounds like you and you have some relevant experience in a Contact Centre or Customer Service enviroment we would like to hear from you.

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