Part-time Customer Service Representative/Order Processor
- Sunbury-On-Thames, Surrey
- £10,133 - £11,999 per annum
- 2 applications
- Job type: Permanent, full-time or part-time
- Date:
- Reference: 23021476
Organisation Description
My client is looking to recruit professional part-time Customer Service Representatives based at their Sunbury-upon-Thames office. The hours required will be either 3 full days per week - to include a Monday or afternoons from 1.30pm to 5.30pm and 1 Saturday in 4.
Job Description
A front line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication.
Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programmes.
Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction.
Key result areas:
To answer and satisfactorily deal with all communication from customers within agreed timescales.
• To ensure all orders received are delivered on the agreed timescale
• Assist in the process of communicating order status up dates to customers
•Recording confidential information using Excel
•Communicating with customer through telephone, fax, email using MS Word, Excel, Outlook, SAP
•Accurate data entry skills are essential
Person Specification
Completed secondary school education with GCSE achieved within grades A-C, including English or equivalent level of study.
Customer mindset, able to demonstrate understanding and give examples of putting the customer at the forefront of solutions offered.
Self motivated, committed team player Proactive approach to problem solving/complaint handling.
Good computer skills – Word and Excel and Outlook.
Sound administrative skills.
Excellent communication skills, both verbal and written and clear pronunciation over the phone.
Able to work well under pressure.
Accurate data entry skills Good numeric skills.
Excellent organisational skills
Reed Specialist Recruitment Limited is an employment agency and employment business
My client is looking to recruit professional part-time Customer Service Representatives based at their Sunbury-upon-Thames office. The hours required will be either 3 full days per week - to include a Monday or afternoons from 1.30pm to 5.30pm and 1 Saturday in 4.
Job Description
A front line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication.
Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programmes.
Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction.
Key result areas:
To answer and satisfactorily deal with all communication from customers within agreed timescales.
• To ensure all orders received are delivered on the agreed timescale
• Assist in the process of communicating order status up dates to customers
•Recording confidential information using Excel
•Communicating with customer through telephone, fax, email using MS Word, Excel, Outlook, SAP
•Accurate data entry skills are essential
Person Specification
Completed secondary school education with GCSE achieved within grades A-C, including English or equivalent level of study.
Customer mindset, able to demonstrate understanding and give examples of putting the customer at the forefront of solutions offered.
Self motivated, committed team player Proactive approach to problem solving/complaint handling.
Good computer skills – Word and Excel and Outlook.
Sound administrative skills.
Excellent communication skills, both verbal and written and clear pronunciation over the phone.
Able to work well under pressure.
Accurate data entry skills Good numeric skills.
Excellent organisational skills
Reed Specialist Recruitment Limited is an employment agency and employment business
