Operations Manager

Operations Manager (Facilities Management - Retail).  c£Negotiable plus benefits.  Managing a small but highly specialised team in North East England, you will be responsible for the following:

• Responsible for the Planned and Reactive maintenance for the centre and services including Fabric, Plant machinery and equipment
• Subcontractor management including regular reviews and setting performance objectives to ensure high quality service delivery
• Conduct regular building inspections identifying faults and determining costs for budgetary purposes
• Procurement of parts and materials
• Budgetary control ensuring targets are not exceeded
• Keep maintenance records accurate and up to date including O&M manuals and asset register
• Liase closely with emergency services and other statutory bodies
• Ensure all targets are achieved in relation to sustainability
• Ensure compliance with the relevant standards and legislation
• Liase closely with retailers in emergency situations
• Man-management responsibility involving the conducting of performance appraisals
• Participate in an on call rota in relation to out of hours emergency cover
• Ensure compliance with Health & Safety regulations
• Review and develop the Centre’s Emergency plans, Disaster Recovery & Contingency Planning.

Clients and Business Development

• Is proactive in building relationships with internal clients and responsive and helpful to external clients
• Functional or specialist competence with relevant understanding of business/ departmental context
• Completes own work under minimal supervision/guidance
• Can deal with novel or difficult situations within context of ownfunction or specialism

People

• Active team player
• May manage a small team of administrative employees
• Shares expertise with colleagues
• Proactively communicates to colleagues and others

Systems and Process

• Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
• Makes some decisions within field of expertise
• Is conscious of process and takes steps to protect interests of Real Estate
• May contribute to Real Estate projects

EDUCATION / QUALIFICATIONS

Desirable:

• IOSH
• BCSC Diploma in Shopping Centre Management

EXPERIENCE

Essential: 

• Experience within fabric and M&E maintenance environment
• A proven track record of sub-contractor management
• A proven ability to manage departmental budgets ensuring targets are not exceeded
• Retail/Shopping centre experience

KEY SKILLS

• Excellent administration and computer skills
• Excellent people skills