New Business Advisor

Permanent Customer Service job opportunity working for a well established company based on the outskirts of Hemel Hempstead, Hertfordshire (Kings Langley).  Working for a specialist service provider, we are specifically seeking candidates with experience of providing service/product information to new customers, an excellent telephone manner and ideally some experience in the financial services industry, or similar.  

On top of a competitive salary there is free parking, quarterly bonus targets, healthcare and pension!

Dealing with existing and potential customers, an important aspect of the role is identifying the right product and service to suit the customer's requirements.  (Full training will be provided on the products/services available)  You will also provide an ongoing service to the existing customer base, ensuring that their details are processed accurately and that an excellent service is received.

Duties to include:

• Plan and prioritise personal sales activities and customer contact towards achieving agreed business aims and targets.
• Plan and manage personal business portfolio/territory/business according to an agreed development strategy.
• Maintain and develop existing customers through appropriate propositions and sales methods and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
• Respond to all customer requests and enquiries regarding products on offer
• Maintain and develop existing customers through appropriate propositions, sales methods and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
• Monitor and report on market and competitor activities as required
• Attend training and continually develop relevant knowledge, techniques and skills
• Timely handling of enquiries - mail, telephone, written - within 24 hours
• Adhering to sales processes and procedures
• Actively participate in weekly sales meetings.
• Ad hoc duties as may be reasonably required.
• Occasional client visits with the Sales Manager or Account Managers.

Candidate requirements:

• First class customer service and sales skills with a proven ability to meet and exceed targets.Customer service experience in an office or call centre environment
• Ability to work well with time pressures in a constantly changing environment.
• Good time management, organisational and analytical skills.
• Excellent communication, empathetic and listening skills.
• Focused on delivering a high level of customer service.
• Good working knowledge of Maths and being fluent written and spoken English is required.
• Accurate data management skills.
• A desire to be a good representative of the Company at all times.
• Flexible outlook and team player.
• IT Literate, proficient in using MS Office, Outlook and sales CRM systems.

If you are interested in this role, please apply ASAP as the company is looking to recruit as quickly as possible. 

Looking for the next step in your career?  Think Specialist Recruitment.