Move Manager, Moving and Storage

We are currently supporting the development of our client a leading Moving and Transport Company in DC who are looking to recruit an experienced Moving and Storage MoveS Manager.

This role will work in their International and Domestic Moving and Storage department.

Duties and Responsibilities:

Communicate proactively with every customer.
Maintain communication throughout the move process with dispatch, warehouse, accounting, claims, salesperson, driver, other agents, and anyone else who may be involved throughout their relocation process.
Listen to and support customers.
Confirm with the customer the information supplied by the sales representative(s).
Coordinate the full process including the Shipment management
Report to monitor and manage shipments from beginning to final delivery.
Field and address questions, concerns and complaints of all personnel or, anyone else who may be involved in the move. Alert appropriate parties to any concern.
Be accountable; take responsibility for any problem and resolving it to the customer’s satisfaction.
Be attentive to every detail; make customers feel their business is appreciated. Verify that services are performed as scheduled.

Ensure all documents are initiated appropriately for each move.
Responsible for uploading to the system; all pricing / estimates / revisions for accounting information.
Responsible for collecting any charges due.
Update all necessary information in internal computer system. Utilize system, and / or written forms to document all communication with the customer and other parties.
Support other Move Consultants / Managers
Take responsibility for the full International and/or Domestic moves process

Requirements:

Industry experience in Moving Service, Transport, Import and Export is essential
Customer service and client account management.