Move Coordinator

We are currently supporting the development of our client a leading Moving and Transport Company. They are currently looking to recruit an experienced Move Coordinator, in the Washington, DC area to support destination services for State Department International moves.

ESSENTIAL DUTIES AND RESPSONSIBILITIES:

Communicate proactively with every customer. Maintain communication throughout the move process with dispatch, warehouse, accounting, claims, salesperson, driver, other agents, and anyone else who may be involved throughout their relocation process.
Listen and learn from customers. Confirm with the customer the information supplied by the sales representative(s).
Coordinate the full process including the Shipment Management Report to monitor and manage shipments from beginning to final delivery.
Use technology to satisfy contractual requirements including reporting functions and files on each move using the system; and also external clients systems.
Consistent and timely follow-through on all outstanding issues. Field and address questions, concerns and complaints of all personnel or, anyone else who may be involved in the move. Alert appropriate parties to any concern.
Be accountable; take responsibility for any problem and resolving it to the customer’s satisfaction.
Be flexible in meeting customer requirements and adapting to their unique needs.
Be attentive to every detail; make customers feel their business is appreciated. Verify that services are performed as scheduled.
Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking. Field and address concerns and / or complaints of customer.
Use technology to keep customers informed at every state of engagement.
Ensure all documents are initiated appropriately for each move.
Responsible for uploading to the system; all pricing / estimates / revisions for accounting information.
Responsible for collecting any charges due.
Update all necessary information in internal computer system. Utilize system, and / or written forms to document all communication with the customer and other parties.

Requirements:

Ideally you will have a College Degree.
Industry experience in Moving Service, Transport, Import and Export.
Customer service and client account management.