Motor Claims Operations Manager

Motor Claims Operations Manager required to join a large insurer in their Newcastle office.

An exciting opportunity has arisen for a highly competent and experienced Motor Claims Operations Manager to join a large insurer in their Newcastle operation.  You will work alongside your counterparts in the Personal Injury and household departments to ensure the continued success and development of an already thriving business, protecting claims costs and minimising losses. It is imperative that this individual demonstrates the skills required for successful development of the office and the team as a whole.

Key responsibilities will involve.
- Recruitment, discipline and training of all staff in the team initially including recruitment and training of 3-5 Team Leaders, who will each be responsible for the supervision of a team of Motor Claims Handlers.
- You will support and develop team leaders in their roles so that they maximise their contribution and potential.
- You will provide feedback and regular communication to the Head of Claims on success and failure.
- To contribute to the planning and delivery of the Claims Operating plan and team set up.
- Ensuring a your area provides a quality service to the customer base, to achieve published KPIs, service standards including production of accurate timely and meaningful reports.
- Leading or being involved in IT enhancement projects or the design, development and implementation of new practices.
- Responsibility for the selection of new staff, these being team leaders and claims handlers, ensuring budgetary requirements are met, deciding selection criteria, interviewing, making final decisions regarding success of applicants.
-Inducting staff, identifying training needs.
-Performance reviews, appraisals, dealing with disciplinary issues.

In return for vast experience and skills relevant for the role, with a can-do attitude, a competitive salary will be on offer which is completely dependent on work history and qualifications, plus an extensive benefits package.

Applicants MUST have an thorough understanding of policy cover and claims processes and procedures within the motor insurance field.  Leadership skills and experience in ideally large team management are essential, along with the performance management, training and development and decision making which dovetails this. Effective communication skills with both internal and external customers and staff are vital as is a high level of numerical ability to deal with budgets and work flow volumes. ACII qualifications and a degree will put candidates at an advantage.