Motor and Home Direct- Sales and Service Manager

Job Purpose/ Principal Accountabilities

About the challenge 

A fantastic opportunity for an established sales and service Manager to lead a Call Centre for one of the UK’s most innovative and successful Insurance Brokers. 

In a role that is very much about bolstering and driving the commercial performance of the sale of niche insurance products, you’ll provide the impetus behind our telemarketing, cross-selling and retention strategies. A tremendously diverse challenge

Qualities

A dynamic leader of people who can coach and train, develop, motivate and mentor managers and team leaders.

Responsibilities of the role

• Shaping, motivating and leading sales and customer services teams to deliver and exceed budgeted income.
• Providing leadership and direction, ensuring all KPI’s and business objectives are achieved.
• Developing and evaluating management information to monitor performance
•  Identify trends and drive improvement of staff and business performance.
• Provide support and feedback to staff and Management.
• Maximise business development opportunities.
• Continual performance improvement of all areas of the business by ensuring training needs are identified and addressed.
• Building and maintaining relationships with other business areas to promote best practice and create an environment orientated to trust, open communication and team working.

Required Skills

• Results orientated, competitive and driven
• Analytical approach to resourcing, budgeting and reporting
• Clear commercial focus
• Strong Leadership skills and team ethics
• Works under own initiative
• Motivated by innovation and meeting challenging objectives
• Confidence, drive and self motivation
• Ability to adapt quickly in a fast-paced environment
• Excellence in communication skills
• Presentation skills
• Accuracy and attention to detail

 Experience

• Proven track record of leading in bound and outbound sales and customer services teams  to achieve outstanding results
• Experience of call centre practices and technology, specifically Open GI 
• Demonstrated achievement of hitting targets and setting goals
• Minimum of two years in a similar enviroment
• Verified management of a sales business with over 60 staff
• Responsibility for the sales of a £4.6mil revenue budget and sales target of 20.000 policies

Benefits

• Opportunities to gain insurance and customer service qualification.
• Career progression opportunities.
• 22 days annual leave, rising to 27 days.
• Salary Sacrifice pension scheme.
• Ample free parking.