Mortgage Advisor wanted urgently
!!!You must have worked within a BANK. BUILDING SOCIETY OR ESTATE AGENT AS A MORTGAGE ADVISOR TO APPLY FOR THIS ROLE!!!
To deliver exceptional retail business performance through excellent customer sales, servicing, and transactional processing of all mortgage and mortgage related products.
This is a specialist role operating in an externally competitive market where there are increasing levels of both internal and external compliance requirements
Delivering Service, Sales and Operational Excellence - Undertake required sales, servicing, and transactional processing in accordance with set procedures in relation to all Mortgage and Mortgage related products and services.
This includes:- The full mortgage product range, Life Insurance e.g. Term Assurance and critical illness. Mortgage protection e.g. accident, sickness, redundancy, Home insurance e.g. Buildings and contents
Achieve personal performance objectives relating to:- Customer Experience, Sales of products and services, Retail disciplines, Regulatory, Risk and rigour standards. Achieve Regulatory and operational risk and rigour excellence in all aspects of sales, servicing, procedure, process and documentation.
Be proactive in the generation of mortgage business through:-
Identifying and contacting potential new mortgage customers using appropriate tools e.g. via the leads management system , working with the branch manager to plan, monitor and review team contribution to overall performance-promotion of the various products and services to other outlet(s) staff in order to generate quality sales leads providing coaching and support as required. Identify when and where to refer the customer to the appropriate area/delivery channel for specialist sales or service help or advice e.g. BFM, Premier, BIFP. Develop and maintain effective / value added business relationships with other business areas e.g. Business Banking. Contribute towards the achievement of team performance objectives and where appropriate and as required, undertake sales of other products and services e.g. current accounts, personal loans, Barclaycard etc. Comply with operational risk and rigour requirements e.g. Health and Safety, Security of premises, critical incidents etc. Undertake basic administration duties as required including handling of faxes and mail, premises related activities e.g. notifying relevant area of repairs and maintenance needs. Understand and promote the Company Mission, Brand, Release the Power and customer service standards. Contribute/assist in championing the need for continuous improvement.
In-depth knowledge of the full range of Mortgage and Mortgage related products with a good knowledge of the personal customer product set and an awareness of the business and premier product set.
Good knowledge of relevant technical support systems e.g. Customer System, Mortgage Related products quote systems.
Detailed knowledge and application of the standard sales process and associated procedures as applicable to relevant products and services.
Detailed knowledge and application of regulatory and operational risk and rigour standards.
Good working knowledge of internal processes and procedures and relevant procedure manuals.
Detailed understanding of relevant aspects of legislation -Mortgage Code, Banking Code, Financial Service Act, N4 Regulation, Consumer Credit Act, Cheques Act, Data Protection, Money Laundering Act, Health and Safety Act etc.
Good knowledge of complaints handing process and procedure.
Good understanding of the current mortgage environment e.g. competitors, legislation.
Good understanding of outlet performance objectives.
Knowledge of the CLASS sales leads system.
Awareness of Distribution strategy, goals and objectives, operating structure and interfaces.
Good knowledge of interfaces with other teams.
Proven Sales and Service experience within a relevant / similar area
Intensive initial technical training
FULL CeMAP (Certificate in Mortgage Advice and Practice) qualification and Registered Mortgage Advisor status
Whats on offer
Basic from £20,000-£30,000
Private Medical (after 12 months service) - 27 Days Holiday + Bank Holidays - Defined Benefits Contributory Pension - Candidate contributes 3% Company