Local Business Manager - Grimsby

Job Purpose
Our impressive growth plans for Santander Business Banking wills ee us increase our market share to one that complements our award-winning, customer-centric product portfolio. Being named Business Bank of the Year in 2011for the third consecutive year* certainly supports our aspiration of being SME ‘bank of choice’ in the UK, as does aremodelled structure which focuses on delivering outstanding service levels alongside impressive career opportunities. The new role of Local Business Manager will operate pro-actively at the heart of the local business community, offering support and developing deep, analytical relationships that ensure our customers benefit from a wealth of experience and knowledge. Our goal is quite simply to offersomething our competitors don’t –true partnerships that play as critical a role for localbusiness owners as their accountant or solicitor. The expansion of this area has been carefully planned and you’ll be joining an enthusiastic and optimistic network of professionals who are supported by a focused leadershipteam. We know our people deliver their best when well supported, so when you join, we’ll equip you with all the knowledge and tools you need during a 4-week training/inductionprogramme which combines intensive study with in-branch shadowing. Once completed, you’ll be more than ready to make an impact, growing both our business and reputation.

As a Local Business Manager your main responsibilities will involve; • Developing new customer relationships in the Business Banking sector and achieve set out targets. • Managing a portfolio of existing customers, increasing the depth of their relationship and raising their level of product holding within the bank. • Being the local subject expert for branch colleagues; and representing Santander in the local business by working with the Key Business Influencers, and raising the banks profile.

Summary of Key Responsibilities
As a Local Business Manager your skills and qualifications will ideally include; • Face to face experience in dealing with small businesses (Up to £250,000 annual turnover) and a strong preference for Business Banking. • A comprehensive understanding of the financial and non-financial issues facing small businesses and the ability to engage and communicate with Business Banking customers. • The ability to communicate verbally and visually to all internal and external groups. • Proven record of exceeding challenging business sales targets, lending targets and customer development rates.