Aged Debt Claims Handler - Collections - paying up to £18,000

Level 1 Claims Handler (£16,000 to £18,000)

Duties:

• To efficiently chase accounts by telephone, fax, letter and email.
• Accurately deal and liaise with other internal departments on any associated queries raised.
• Achieve department/personal SLA’s
• Accurately maintain records of customer contact and diarising follow up contact.
• Liaising with other company departments and employees as appropriate to ensure the efficiency of the recovery process.
• Developing good working relations with all contacts in order to meet customer and regulatory requirements.

Basic Purpose and Function:

• To maximise our profitability by pro-actively chasing outstanding debt to consistently improve upon the Company’s cash flow position.
• Promote the corporate image of the Company and the Company’s clients through the provision of the highest level of service quality at all times.

Essential

• GCSE English and Maths or equivalent
• Previous experience of working within the insurance industry environment.
• Persuasive communicator, negotiator, able to deal with awkward situations in a calm and friendly manner.
• A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company.
• Able to stick to decisions made and the ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of our outlay.
• Good telephone manner (Essential)
• Good keyboard skills (Essential)
• MS Office - basic (Essential)

Desirable

• Legal knowledge
• The ability to recognise and deal with problematic claims and or refer them to more senior members of staff for appropriate action.
• Well organised personally, able to work with little supervision.
• A willingness to offer suggestions where problems may be identified.

Generic Competencies

• Communication
• Results Focus
• Client Focus
• Developing Self and Others
• Problem Solving
• Quality Focus
• Commercial Awareness
• Handling Systems
• Systems of Work

Specific Competencies:

• Insurance Knowledge/ ABI/GTA (Essential)
• Claims Handling Knowledge (Essential)
• Sales Techniques
• Negotiation

To apply for this role please quote reference 1110-39MJ