Key Account Co-ordinator
- Livingston, West Lothian
- up to £20,000 per annum
- 9 applications
- Job type: Permanent, full-time
- Date:
- Reference: 22970077
We are looking for an experienced Key Account Co-ordinator to join a team in Livingstone. This position is responsible for the management of customer portfolios to ensure the efficient and effective roll out of products, as well as on-going relationship management associated with continued services. The key tasks of this role is developing relationships by managing customers and suppliers such as Utilities, Network Operators, Energy Services companies, Distributors, Resellers and Brokers and Strategic Partners in delivery of products and services. Your key responsibilities will include:
- Relationship management for Customers to deliver first class customer service
- Working closely with the operational teams to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities
- Provide regular communication between the client, sales and operational teams, to provide strong team representation and set proper client expectations.
- Providing regular input on all account activity, including status and reports on a weekly basis, to the Management team
- Ensure that all processes and procedures are completed, quality standards are met, and that projects are delivered profitably
- Review all major deliverables to ensure quality standards and client expectations are met.
- To accurately log and deal with enquiries, ensuring that all queries and requests are dealt with promptly, giving the customer a single point of contact.
- Provide administrative support to sales teams to support in the processing of new business requests.
- Provide daily/weekly/monthly reporting to key account customers to track delivery to contracted service levels
- Deal with customer enquiries and queries working with both the sales and operational teams to resolve issues and keep relevant stakeholders up to date
- Assist in the management of all committed contracts and individual enquiries ensuring all relevant project documentation is signed off in accordance with company procedures.
