My client Is a premier IT solutions support company proving supply chain software solutions to companies worldwide. Based in Chorley, Lancashire The role You will be responsible for managing the operational performance of the IT Services and ensure that service levels are achieved in line with agreed SLA’s and to ensure that the customer expectations are consistently met and e...
Are you passionate about delivering first class customer service, interested in IT and the entertainment industry? If so we have a role that combines these interests. We are looking for a Service Desk Analyst that can support and train users of our products across multiple market sectors. We are a ticketing solutions provider to Arts, Visitor Attractions & Sports organisations. Each market operates with its own rules and challeng...
Service Desk Team Leader – £25,000 - £30,000 + 10% Bonus + Pension Our client is a leading online and forward-thinking organisation. They are now looking for an experienced Service Desk Team Leader to manage the day-to-day running of the Service Desk with an emphasis on statistical and quality monitoring. The successful Service Desk Team Leader will be responsible for managing a team of 10 – 1...
SiteMinder is a technology company whose multi award winning online distribution products service the accommodation industry. Our products are trusted and used by thousands of accommodation providers in over 90 countries worldwide. This cloud based product suite continues to set the benchmark in online distribution technology by challenging conventional operating strategies. We are seeking an Service Desk Analyst, ideally with ...
Do you have excellent Customer Service skills and a passion for IT? Are you keen to work for a well established and successful IT company? Are you looking for a career with great progression and opportunities? Our client, a leading IT Solutions Provider, is looking for a Service Desk Analyst to join their team. Working within this fast paced and progressive company, you will primarily be responsible for 1st level support and tr...
IT Support Engineers required. Crewe Cheshire, 20-24k + £4:4k Shift allowance. Top class Award winning company. Main skills, TCP/IP LAN/WAN IT Support Wireless Technology Support Senior Network Engineers Supporting Windows Applications Supporting Clients on 1/2nd Line Support. VOIP, and many more. This is a Perm position, where the Our clinets believe ...
An excellent career opportunity has arisen within our client’s global operation, based in Maidenhead, for a proactive SAP Data Standards professional who possess excellent team leadership skills. The successful applicant will lead the SAP Data Standards group, which is part of our client’s EAME Regional Shared Services Team. The team of 6 is responsible for maintaining SAP Master Data in accordance with agreed Regional Standards and p...
Job title: Service Desk Analyst Location: The Grange Address: London - N14 6PW Contract: Interim until 31/12/2012 Hours: 37.5 hours per week Salary: £19,179 per annum pro rata We are currently recruiting a Service Desk Analyst who will provide user support service through help desk activities, first and second line support, in ord...
LANdesk certified (ideally version 8) support engineers are required by our client for an important project. You will be required to work across Monday to Sunday nights on site close to St Albans. The shifts will be between 8pm-8am. 4 days on & 4 days off. The role will last for 14-16 weeks and you will need to have the LANdesk certification and be happy to work nights as part of a team. ...
IS Service Desk Analyst required for temporary ongoing assignment based in Manchester Job Purpose: To manage service requests to resolution by either resolving the request directly or by managing a third party resolver group working within the scope of the customers service level agreement. Key Accountabilities: · To provide support services and to complete w...
1st / 2nd line Support Analyst (Service Desk, ITIL) - Central London Skills: Bloomberg, Reuters, Trayport, Windows, Citrix, Lotus Notes, TCP/IP & JRE Supporting Front, Middle and Back Office users on a shift basis - the Service Desk team is responsible for 24/7 support and the successful candidate who joins the team will be expected to work on all of the different shifts on a rotational basis. Overnight support includ...
IT Service Desk Administrator, IT Support Co-ordinator, IT Support Administrator, ITIL, East Midlands, Nottinghamshire, Nottingham. Headquartered in Nottingham, we are a growing company with a fast moving, creative and supportive environment We are recruiting for an IT Service Desk Administrator to join our team where using primarily email/telephone you will provide 1st Line Support, Triage, chase 3rd parties and act a...
This vacancy is a temporary to permanent position with immediate start. Candidates must have a computer qualification such as HND or HNC in computing. Previous customer service experience is essential. Previous experience of desktop support would be an advantage. Transport would be an advantage due to location. Working 37.5 hours per week ...
An excellent opportunity has arisen for a Service Desk Analyst to join a fast growing IT managed services provider in Central London working on a fast paced Service Desk. The Service Desk Analyst will be responsible for providing specialist 1st and 2nd line support to carry out high quality investigative, diagnosis and test procedures to resolve IT incidents working to KPI's and SLA targets while keeping a high level of customer ...
As a Service Analyst working on the Asda Direct Wbsite you will be responsible for first line customer support for IT hardware and software related issues. You will be required to resolve IT issues, to the agreed SLA, and by following Asda / Wal-Mart standards and best practices The ins and outs: · Take ownership of newly raised issues and begin problem ...
Are you an experienced Technical Manager, have you managed a service desk providing 2nd and 3rd line support, well this is a great opportunity for you to join this established organisation based in Milton Keynes. You will be responsible for all aspects of the clients technical delivery from service desk activity, through to managing the successful completion of projects. You will need to have an excellent working knowledge of Informat...
Job Description Service Desk Manager / Service Desk and Duty Management Manager / ITIL / Problem Management / Incident Management £45-50K Newcastle upon Tyne My client seeks an individual with excellent leadership, process development and decision making skills for the role of Service Desk Manager / Service Desk and Duty Management Manager / ITIL / Problem Management / Incident...
An experienced Service Desk Team Leader required to join a large organisation. The role is looking for someone with extensive ITIL experience who is certified with ITIL foundation V2/V3. Citrix experience is ideal however not essential. You will be managing a team of 10 staff and will need to have experience of working on a helpdesk/ service desk or within a technical team. Full Job specification available....
APPLICATION SUPPORT ANALYST - SQL WEYBRIDGE, SURREY Salary £30000- £32000 incl l/w Provide support to the 'SQL Server Integration Services (SSIS) Responsibilities include, providing preliminary support for UK Business Intelligence (BI) systems and local applications as primary contact for Global Service Desk teams. Resolving issues where possible ...
Services Desk Manager / Team Leader (ITIL) - South West London, £35-45k. An excellent new opportunity has arisen with a well-established, successful and expanding eCommerce business. This role is responsible for managing one helpdesk analyst, so would suit someone who has worked in a small, but fast paced and creative environment. The business has a cross-platform environment, so the ideal candidate will have experience of suppo...
Fast paced, maket leadiing Financial Services business requires an ambiitous, experienced IT Service Desk Manager Main purpose of the role: Actively lead a highly motivated, customer-focussed team responsible for the provision of a professional IT Service Desk to all business areas Prioritise the day to day working practices of a demanding Service Desk with competing customer needs, whilst ensuring continuous service i...
To succeed in this role you should be energetic, motivated, and result-oriented. You are disciplined with an astute business sense, superior communication skills and with a strong orientation towards customer satisfaction. You must also have an analytical approach to problem solving and enjoy investigating technical issues. You work closely with the Account Management team to deliver the right level of service to our clients. ...
IT Support Technician (desktop / technical support) Hirwaun, Aberdare, South Wales Commutable from Neath, Pontypridd, Abergavenny £Competitive Salary Our client is a fully integrated business; they source, produce, process, handle and transport a wide range of bulk materials to meet the increasingly demanding needs of today’s industry and is currently looking for an IT Support Technician to joi...
1st-3rd line remote Support Analyst - Birmingham, West Midlands £20-25,000 We are seeking an experienced 2nd and 3rd Line Support Analyst to join one of the West Midlands largest IT solutions providers. Based in central Birmingham the role is focused on providing remote and telephone support to a varied customer base. This role will suit a talented individual who is a technology enthusiast and keen to remain up to da...
My client requires a Service Desk Analyst for an initial 3 month contract but with the potential to be made into a long term contract or possibly permanent position in the near future. This position will involve acting as an interface for users whenever they have an issue. You will resolve issues via telephone, e-mail and web. The role will involve gathering accurate information from the user to deal with the incident at first level ...
