IT Support Technician, Bath

Based right in the heart of Bath, one of our creative clients is looking for and IT Support Technician.    

This is a permanent position within the IT Team, reporting  to the IT Administrator.  This position will provide support to internal staff and external consultants via telephone, face to face or using a remote application.

Successful applicants will need to demonstrate excellent communication skills, a willingness to learn, initiative, troubleshoot and maintain a professional image at all times.

Duties will include:

• First point-of-contact for all IT and phone support queries. 
• Communicating with users face to face, via telephone or the IT Helpdesk to solve issues.
• New PC and laptop software builds.  Smartphone setups.
• New user setup, IT inductions and leavers archiving.
• Administration of software and hardware systems such as CRM, firewall, etc.
• Managing the IT assets.
• Maintaining the IT manual.
• Liaising with third party companies for escalation.
• Managing and maintaining backup routines.
• Administer the comms systems - telephone, fax, marketing emails.
• Equipment auditing and PAT testing.
• Miscellaneous equipment purchases and deliveries
• Identify efficiencies or improvements that technology can bring to any area of the business.
• Be able to identify trends and common issues and come up with ideas and possible solutions.

Ideally you will:

Be energetic, friendly and highly motivated team player.  Willingness to be flexible and adaptable to achieve results.

Have initiative to troubleshoot and solve day to day user IT and phone support issues
Have one year previous IT Support experience
Have Microsoft Windows XP - Windows 7
Have Microsoft Office - 2000 - 2010
Be competent with PC and laptop builds, printer setups, Active Directory - New user setups, configuration, archiving and password resets. Microsoft Server 2003, 2008