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IT Support Engineer - 2nd Line / some 3rd Line - Cambridgeshire

  • Swavesey, Cambridgeshire
  • £26,000 - £28,000 per annum
  • 12 applications
  • Job type: Permanent, full-time
  • Date:
  • Reference: 21223131
Posted by Kelway

Very Established Financial Company with multiple offices across the UK and Europe are recruiting for an additional experienced IT Support Engineer within their team at Swavesey in Cambridgeshire.

This is a great role for a person to utiles their excellent 2nd Line Support Experience looking to gain further exposure at 3rd Line level. my client provides a teraining and development plan. 

IT Support Engineer - 2nd / 3rd Line Support

Salary - £26,000 - £28,000 + Benefits

The role is to support the approx 600 users across the UK with strong 2nd Line support, whilst also assisting with 3rd Line Project and Support work.

This is great opportunity for an experienced IT Support Engineer with broad exposure to technology with varied responsibilities from 1st line through to 3rd Line Project Work

You will have proven project work experience with the ability to find solutions to business needs, Excellent communication skills and ability to support users effectively is essential.

Key Skills - Candidates must have at least 5, one of which must be Citrix.

Windows Server 2003 2008

Production Server Build

Exchange Server Administration

Active Directory Administration

Citrix Presentation Server Administration / Support

MS SQL Server Administration

TCP/IP , DHCP, DNS LAN, WAN and IP - Networking Trouble shooting

Security - antivirus and firewall configuration.

Sharepoint 2003 / 2007

Blackberries and BES

Key Responsibilities

Systems monitoring.

Supporting Users on both hardware and Software applications

Administer backups and restores

Maintain security infrastructure

Administer Active Directory including Group Policies

Administer and monitor Virtual server infrastructure

Monitor SAN storage environment

Assist with build of new servers

Administer Citrix Farm

Build, Maintain Dell and HP Desktops, Laptops

Support Blackberries

Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

Working to SLA's and providing excellent customer service to users.