IT Support Engineer (1st/2nd Line)

The post holder will provide effective IT assistance across all aspects of the our clients business and will provide back up and support to the IT Manager. The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.

The position provides exposure to a broad range of IT-related projects and activities.

Duties/Areas of Responsibility

• Responsible for managing backups and tape rotation
• Diagnose and resolve technical issues
• Undertake small to medium-sized IT projects as instructed by the IT Manager
• Provide desktop and server support
• Support and maintain MS Server/Desktops and MS Exchange
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Making of Cat 5 e network cables were necessary
• Ensure all logs for equipment and users are maintained
• Setting up and configuring new core servers
• Installing authorised software to core servers
• Ensuring patches and upgrades are applied to core servers
• Fault-finding to core servers
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC and PC