IT HELPDESK SUPPORT / NETWORK ANALYST, WEMBLEY

This fantastic national brand who specialise in removals and storage is seeking an experienced IT Helpdesk Support / Network Analyst for its Wembley Head Office.  The purpose of the role is to supervise and provide first and second level support to end user workstations for all computer, communication and server systems within the company.  You will also manage and maintain the IT infrastructure (network, servers, telecoms, hardware, software).

This role could suit a second jobber with good IT knowledge of networked systems and excellent communication skills to provide helpdesk support.  

RESPONSIBILITIES:
* Manage the centralised helpdesk system, ensuring all issues are logged and correctly allocated
* Track all issues to resolution and ensure callers are kept updated on progress and expected time to resolution
* Provide first line support to callers by investigating the problem, determining the cause and either resolving or identifying next steps
* Provide second line support to callers by investigating complex problems and either developing and implementing solutions or escalating the issue to third level support
* Provide advice to users on system functionality, applications and appropriate use
* Install new hardware, software and communications equipment
* Manage and maintain the back-up server and systems, ensuring daily and weekly back-ups are completed successfully and stored securely
* Report any back-up errors, data security or system security concerns to the IT Manager
* Attend the data centre in Egham, Surrey and perform necessary tasks such as importing and exporting back-up tapes
* Run monthly reports and processes as required
* Participate in projects as and when required

OTHER DUTIES:
* Out of hours working may be required (time off in lieu given)
* Moderate lifting and carrying may be required

SKILLS, KNOWLEDGE & EXPERIENCE:
* Relevant technical knowledge (to be fully scoped)
* Demonstrates a professional manner when dealing with others
* Strong customer care focus with ability to communicate effectively with callers
* Ability to explain complex technical issues in a way that non-technical stakeholders can understand
* Ability to analyse situations and determine innovative but practical solutions to problems
* Logical, structured and organised with the ability to effectively prioritise and make judgements
* Ability to constructively work with others in order to provide the best possible service

The salary on offer for the role of IT Helpdesk Support / Network Analyst is 17K and applicants need to live within a commutable distance from the Wembley area.

HOW TO APPLY:   
Please note that in accordance with Hot Recruitment Consultants recruitment and consultancy processes, if you are shortlisted your CV may be sent to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.

Applications for the role of IT Helpdesk Support / Network Analyst will only be considered if we are provided with a full CV detailing your recent work experience in a similar capacity with dates of employment and ensure your contact numbers and residential address details are on your CV.   

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!