Insurance Client Manager - Construction

An exciting opportunity has arisen for a Client Manager in our Corporate team based in our London or Chelmsford offices.

The primary responsibility of the role is to identify Client's risk needs and utilising the best of Aon's wider offering to design and deliver a profitable Scope of Service Agreement, for their portfolio of accounts.

Specific Expertise
It would be advantageous if you have experience with clients in the construction and associated industries and an understanding of the specific insurances carried by such clients.  You will need to have a working knowledge of contract conditions typically used and can comment on the liability and insurance clauses found in such conditions plus understand the terminology used.

As a Client Manager your main responsibilities will involve:

Managing the service provided to clients by Commercial Insurance and those to whom we subcontract elements of service. Ensuring the highest level of service to each assigned client in line with the agreed client service tools
Identify each client's service requirements and manage the client service team to ensure service meets agree standards.
Manage client expectations: keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.

Identifying and introducing Aon's products and services to meet the client's needs and understanding and communicating each Client's business issues and needs to the service team and other parts of Aon
Build and maintain a good understanding of each client's business including financial performance, objectives, market perception, products and services, management structure and key personnel.
Build and maintain a good understanding of the construction industry and industries of other client's including general industry issues and cycles and the client's market position and competitors.
Ensure that each client's risks are identified and appropriate risk and insurance solutions are provided.
Identify the clients other needs and match Aon solutions to those needs where appropriate. Hold blue sheet exercises as appropriate, utilising GRIP benchmarking data.
Maintain Client Promise Plans.
 Identify the clients? existing relationships with Aon and work with them as a "One Aon" team to share information, co-ordinate approach and deliver synergies.
Communicate client and industry knowledge to the service team, other parts of Aon and to insurers as appropriate in conjunction with Client Service Advisors and Brokers.
Hold regular team briefings on each client's business and risk issues.
Update the team on key issues following client meetings, providing copy meeting minutes.

Building client relationships with key decision-makers
Identify the key decision-makers and facilitate relationships between these individuals and the appropriate Aon personnel. Develop and maintain information on key contact's style, preferences and other details as appropriate.
Keep client advised of key issues, including insurance market trends, changes in legislation and new and innovative products and services.
Act as dual servicer for other client managers as required and ensure dual serving on own clients where appropriate.

Growing the revenue and profitability of his/her client portfolio, meeting annual revenue target for this portfolio
Identify and monitor the cost of providing service, having the confidence to charge clients for additional work.
Ensure that complete and accurate time records are maintained by whole service team using the division's time recording system, to understand and manage client profitability.
Calculate target fees using the Aon Pricing System/RAN Tool and negotiate acceptable fee with each client.
Develop plans to achieve profitability on all clients and agree actions with Client Management Director.
Identify services outside the SoSA and negotiate additional fees.
Ensure payment is made by clients within agreed timescales/Aon's credit control standards

Complying with regulatory requirements and business procedures, and any other standards or requirements as communicated
Ensure all agreed practices and tools are actively and consistently applied.
Lead by example by ensuring own activity complies with regulatory requirements and business procedures
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