In Home White Goods Engineer - KNOWHOW West Midlands CSC

1. Core Purpose:

To deliver, install, integrate and repair domestic appliance products in customer’s homes. Providing excellent technical services to our customers, whilst operating within a safe working environment and following company best practice.

2. Accountability and Impact

The In-Home White Goods Engineer is responsible and accountable for the safe delivery, installation, integration and repair of customer products whilst delivering a high level of customer service:

- Maintaining contact with customers during the day keeping them up to date with excepted arrival times.

- Engaging the customer in their home, keeping them informed and updated while repairing, installing or integrating their product.

-Maintaining contact with the customer service centre, ensuring daily developments are recorded.

- Debriefing line managers with concerns, security and health and safety issues.

-Due care of customer and company property.

-Seeking guidance for issues that directly impact on cost, customer service, or Company policy. Liaison with manufacturers at point of delivery where necessary.

-Manage and maintain product spares in-line with company best practiceFeedback to technical, repair and installation audit group.

3. Leadership

Positively influencing colleagues through the ability to lead by example. Sharing skills, knowledge and best practice with In Home Drivers/Installers to support their development.

Exceeding personal operating targets through a drive for excellence. No direct reports

4. Applying Knowledge

To report and document outcomes of repair work and ensure cost effective decisions are made with regard to write offs. Maintain and update technical knowledge in a proactive manner.

5. Working With Others

Share knowledge and escalate issues through effective communication with colleagues. Ability to recommend and advise customers as required.

Supporting the training team with on the road and site based coaching and mentoring of In Home Drivers/Installers as and when needed.

Provision of telephone technical support to field teams as required.

6. Skills and Knowledge

Essential

Full UK driving licence.

Experience in a customer contact environment.

Knowledge and awareness of Electrical or Electronic servicing.

Experience in White Goods electrical fault finding, testing and repair.

Ability to work as a team and independently.

As above +

Customer service skillsTechnical installation including integrated appliances and repair skillsPhysically fit to handle products correctly and safelyAll domestic appliance installations and collections.

Desirable

High level of personal impact and influence at all times demonstrating focus on the customer.

6.5 ton licence (training given).

City & Guilds qualification or equivalent.

Gas Safe Registered.

F-Gas Certified.

Why join us?

Wherever you join us, you’ll receive top level training and excellent development opportunities. You can also expect a competitive salary and an excellent benefits package that includes a competitive pension scheme, company bonus, store discount and childcare vouchers.

Closing Date: 22nd May 2013

Salary: CIRCA £26,000 per annum

Be part of something Bigger!

We are part of Dixons Retail Plc, one of Europe’s largest specialist electrical retailers, and our businesses include Currys.Digital, Currys, PC World, Pixmania, Dixons, KNOWHOW, Dixons Travel and Equanet. Dixons Retail has retail and e-tail operations in 28 countries with more than 40,000 employees serving 100 million customers each year. By joining us, you will be part of an expanding and forward-thinking international organisation. Just imagine the possibilities.