HR Assistant (Banbury)

About the Business:

"There’s a storm raging.  A Branch has just smashed a customer’s window, leaving him exposed to the elements.  I can’t hear the wind howling, or his call for help.  But, I know I’ve recruited and trained the most helpful people on the planet".

You might not work on the front line.  But, to our customers, you’re a critical part of the team throwing them a lifeline because your role is to help coach and develop the people who are directly helping them.  So, you not only live and breathe being helpful, you empower others to feel and act it too.  We exist to help everyone with their home emergencies and repairs.

When HomeServe was first established in 1993, it was with the aim of being the first place people turn to for home emergencies and repairs.

We haven't lost sight of that goal.

About the role:

Reporting to the Senior HR Business Partner, the role holder will action all HR related administration work relating to their specific business area.

Key Accountabilities

• Proactively seek and complete all administration tasks for their dedicated business area, accurately, quickly and efficiently using the Company’s HR database Cyborg
• Provide written particulars of employment within HomeServe Membership guidelines and ensuring legal requirements are met.
• Support the process and procedures required to record the movement and changes of contract of employment e.g. holidays, maternity leave, sickness, absence, change of shift pattern.
• Process all leaver information ensuring that Cyborg is updated in a timely fashion and ensuring that over-payments do not occur, and that employees receive written notification of termination.
• Process gym memberships
• Complete monthly payroll checks and sign off
• Provide written correspondence upon request to external customers for reference requests, mortgage applications and DWP requests.
• Provide a first point of call service to employees and managers in the role holders’ business support area. Effectively handle queries and provide information to both internal and external customers using appropriate forms of communication i.e. phone, letter, face to face or email.
• Ensure all incoming post is collected, opened, date stamped and distributed in a timely manner each day.
• Ensure that information on employees is kept up to date and stored accurately either on Cyborg or filed in the employees personnel file.
• Complete duties in an accurate and timely manner, taking appropriate action to ensure all service levels are met.
• Prioritise work and meet agreed deadlines as required.
• Complete any other ad-hoc tasks requested by the Senior HR Business Partner.

About the person

 Essential

• The role holder must have general administration experience preferably in a HR department
• Excellent attention to detail and accuracy
• Good communication skills both verbal and in writing
• Efficient
• Able to meet tight deadlines
• Effective prioritisation to be able to deal with high peaks of workload
• Team player
• Confidentiality
• Self motivated; able to work autonomously

Desirable

• Experience of using a HR systems
• Previous HR administration experience
• Worked in a regulatory environment
• MS Office skills
• Basic up to date knowledge of Employment Legislation.

How to apply

HomeServe will only accept online applications.