Housing Officer

Our client, a large housing association, are looking for a Resident Services Officer to contribute to the provision of high quality, consistent, flexible and cost-effective resident services to residents regardless of tenure, providing a resident-focused service, and assuming personal responsibility for solving resident issues effectively as they arise.

The patch covered of all the properties are in The Royal Borough of Greenwich, specifically in Woolwich and Kidbrooke so a clean driving license and access to a car for business use is essential.

Main responsibilities include:

• Service provision
• Resident engagement
• Voids & lettings
• Resident support & services
• Resident involvement and consultation
• Performance
• Complaints/compensation
• Health & safety

The successful candidate must have as essential:

• 4 GCSE passes at grade "C" or above (or equivalent) including Maths and English
• Proven experience of working in a resident-focused service environment, ideally for a substantial housing provider.
• Experience of working effectively in a highly regulated business environment.
• Experience of working within structured budgets.
• Evidence of continuing professional development.
• Excellent verbal and written communication skills
• Financially literate
• Organised and able to maintain focus while responding to changing priorities.
• Proven IT skills using MS Word and Excel
• Able to travel efficiently throughout the area
• Full driving licence and access to a vehicle for business use (for which an allowance will be paid) (essential)