This job has ended. Find similar jobs.
Helpdesk/Technical Support Analyst
- Guildford, Surrey
- £18,000 - £23,000 per annum, inc benefits
- 57 applications
- Job type: Permanent, full-time
- Date:
- Reference: 21220437
Organisation Description
Our client in Guildford are a professional consultancy.
Job Description
This role is a important part of the organisation, providing a professional support to both clients and consultants. This role would suit someone with a interest in IT and enjoy working in a small team.
Responsibilities:
Logging calls from telephone and email.
Trouble shooting reported issues
Software administration including creating CD’s for product software, creating accounts for product software.
Help in the setup and deployment of laptops
Help monitor and maintain support system software
Proactively monitor support trends and offer suggestions for improvement
Person Specification
Our client is looking for a highly motivated individual.
Ability to problem solve
Attention to detail
Ability to priorities
Excellent Communication and interpersonal skills
Strong Computer skills
Essential Experience needed :
Knowledge of Windows operating systems
Microsoft Word, Excel, Outlook
Various versions of internal explorer, Mozilla, Firefox and Google chrome
The below are advantage but not essential.
Product support within a help desk environment.
General desktop/laptop hardware configuration.
General server hardware configuration
Knowledge of HTML and experience of building web-sites
Reed Specialist Recruitment Limited is an employment agency and employment business
Our client in Guildford are a professional consultancy.
Job Description
This role is a important part of the organisation, providing a professional support to both clients and consultants. This role would suit someone with a interest in IT and enjoy working in a small team.
Responsibilities:
Logging calls from telephone and email.
Trouble shooting reported issues
Software administration including creating CD’s for product software, creating accounts for product software.
Help in the setup and deployment of laptops
Help monitor and maintain support system software
Proactively monitor support trends and offer suggestions for improvement
Person Specification
Our client is looking for a highly motivated individual.
Ability to problem solve
Attention to detail
Ability to priorities
Excellent Communication and interpersonal skills
Strong Computer skills
Essential Experience needed :
Knowledge of Windows operating systems
Microsoft Word, Excel, Outlook
Various versions of internal explorer, Mozilla, Firefox and Google chrome
The below are advantage but not essential.
Product support within a help desk environment.
General desktop/laptop hardware configuration.
General server hardware configuration
Knowledge of HTML and experience of building web-sites
Reed Specialist Recruitment Limited is an employment agency and employment business
