Help Desk Support - Shift Work

Help Desk Support - Shift Work

Permanent

This role offers the opportunity for a Help Desk Support Engineer to work in an exciting, dynamic account based in Coventry. Working in a small multi-disciplined team you will provide excellent Desk-side support for end-users along with technical, diagnostic and problem solving skills to SLA in the following areas…

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Microsoft Desktop (Windows 7)

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Virtual Desktop Infrastructure

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Microsoft Office and associated applications

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Active Directory - user account creation and management

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Hardware support including Desktop / Laptop, Printers and peripherals

Minimum requirements for Desktop Support Engineer include at least 2 of the following...



Working Knowledge and interest in IT and MS packages

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Communicative with the ability to deal with stakeholders on a professional basis

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Ability to work with end-users desk-side

An ability to communicate with customers at all levels is required along with patience, understanding and the ability to proactively take responsibility for customer’s problems. You will also have…

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Excellent interpersonal/customer relationship experience.

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Have a keen sense of urgency and take responsibility of incidents.

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To be self-motivated and able to work with minimum supervision.

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Have a flexible approach and can work as a team player.

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Demonstrate competence in oral and written communication.

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Able to deal with customers/suppliers/peers at all levels in a professional manner.

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Must be tolerant and adaptable to change.

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Required to work to shift patterns including weekends.