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Help Desk Analyst
- Kent, South East England
- £24,000 - £25,000 per annum
- 20 applications
- Job type: Permanent, full-time
- Date:
- Reference: 21190806
Organisation Description
A well established wholesaler and distributor supplying to the retail trade are looking for a Help Desk Analyst to join their IT team.
Job Description
Job Summary:
• To provide first line IT support to users.
• Procurement of IT hardware and other items as required.
• Monitoring the availability and status of TCS services and addressing issues where appropriate.
Key Role and Responsibility:
• Help Desk:
• Logging calls and emails to the help desk from users and customers with IT related problems or queries
• Ensuring that all incidents are dealt with in a timely manner
• Escalation of incidents where appropriate
• Ownership of critical incidents raised to the helpdesk
• Electronic Ordering:
• Monitoring availability of electronic ordering systems
• Ensuring the smooth operation of electronic documents between partners, including the resolution of issues as they arise
• On boarding of new customers and suppliers
• Procurement:
• Ordering of equipment from suppliers at a competitive price
• Ensuring that the correct paperwork is produced for all orders
• Booking in of received stock
• Stock and inventory control and monitoring
• Recharging to branches and customers, as required
• Disaster Recovery/Back-ups:
• Complete Operational back-up duties – in line with DR policies and procedures
• Out of Hours support:
• Responding to business critical incidents from night picking branches
• To act as a point of contact for security related incidents for all branches
• Support implementation of monthly/planned out-of-hours system upgrades (when required)
Person Specification
Essential
• In depth understanding of the TOOLS system
• Basic SQL querying skills
• Intermediate understanding of the Dimensions accounting system – with basic understanding of Toolbank accounting working practices
• Intermediate understanding of Trader, B2B and all Toolbank systems
• Intermediate MS Office Suite (Excel/Word/Email) skills
• ITIL foundation
• Basic Network 1st Line administration skills
Desirable
• Ideally experience call centre support sector with knowledge of securities, mainframe systems.
• Basic administrative understanding of the phone systems
PERSONAL QUALITIES
• Effective written and verbal communication skills
• Confident and enthusiastic
• Team player
• Self motivated, able to keep to deadlines
• Excellent analysis and problem solving skills
• Thoroughness and attention to detail
• Ability to build good relationships with users
• Flexible approach to work, including working hours
• Excellent organisational skills
• Ability to see things through to conclusion
• Ability to multi task
• Ability and keenness to learn and progress
Reed Specialist Recruitment Limited is an employment agency and employment business
A well established wholesaler and distributor supplying to the retail trade are looking for a Help Desk Analyst to join their IT team.
Job Description
Job Summary:
• To provide first line IT support to users.
• Procurement of IT hardware and other items as required.
• Monitoring the availability and status of TCS services and addressing issues where appropriate.
Key Role and Responsibility:
• Help Desk:
• Logging calls and emails to the help desk from users and customers with IT related problems or queries
• Ensuring that all incidents are dealt with in a timely manner
• Escalation of incidents where appropriate
• Ownership of critical incidents raised to the helpdesk
• Electronic Ordering:
• Monitoring availability of electronic ordering systems
• Ensuring the smooth operation of electronic documents between partners, including the resolution of issues as they arise
• On boarding of new customers and suppliers
• Procurement:
• Ordering of equipment from suppliers at a competitive price
• Ensuring that the correct paperwork is produced for all orders
• Booking in of received stock
• Stock and inventory control and monitoring
• Recharging to branches and customers, as required
• Disaster Recovery/Back-ups:
• Complete Operational back-up duties – in line with DR policies and procedures
• Out of Hours support:
• Responding to business critical incidents from night picking branches
• To act as a point of contact for security related incidents for all branches
• Support implementation of monthly/planned out-of-hours system upgrades (when required)
Person Specification
Essential
• In depth understanding of the TOOLS system
• Basic SQL querying skills
• Intermediate understanding of the Dimensions accounting system – with basic understanding of Toolbank accounting working practices
• Intermediate understanding of Trader, B2B and all Toolbank systems
• Intermediate MS Office Suite (Excel/Word/Email) skills
• ITIL foundation
• Basic Network 1st Line administration skills
Desirable
• Ideally experience call centre support sector with knowledge of securities, mainframe systems.
• Basic administrative understanding of the phone systems
PERSONAL QUALITIES
• Effective written and verbal communication skills
• Confident and enthusiastic
• Team player
• Self motivated, able to keep to deadlines
• Excellent analysis and problem solving skills
• Thoroughness and attention to detail
• Ability to build good relationships with users
• Flexible approach to work, including working hours
• Excellent organisational skills
• Ability to see things through to conclusion
• Ability to multi task
• Ability and keenness to learn and progress
Reed Specialist Recruitment Limited is an employment agency and employment business
