Graduate IT Field Support Engineer

Graduate IT Field Support Engineer - Farnborough - £20,000 to £23,000

A fantastic opportunity to join a thriving blue chip organisation in the Farnborough area.

This is a structured training scheme and would be perfectly suited to a graduate level candidate or someone with equivalent work experience.

THE ROLE

General

Provide on-site and remote IT support for employees, primarily dealing with Windows based Laptops, Desktops and Peripheral devices.

Duties and responsibilities:

• Assisting staff in local and remote offices, home offices, hotels etc
• Perform hardware/software installation and maintenance including upgrades and patch installs
• Evaluation, installation, troubleshooting of network, email and virus issues
• Build of PC’s, monitors, attach peripherals, configure hardware and run diagnostics
• Use of the Corporate Asset Management system
• Use the Corporate Ticketing System for call handling, assignment and monitoring and ensure that calls are updated and resolved in a timely manner.
• Troubleshoot hardware/software and perform necessary repairs
• Handle special projects with no degradation of ongoing assignments and responsibilities
• Perform basic telephony tasks such as patching
• Provide out of hours cover during weekends and evenings from time to time as required by the business
• General Support for Multi-Function Copiers/Printers/Scanners

PERSON SPECIFICATIONS

Knowledge, Skills and Experience (All the below are considered Essential skills)

• Excellent customer service skills
• Good interpersonal skills, must be able to work well as part of a team
• Self-motivation and initiative
• Working knowledge of desktop operating systems
• Good knowledge of Microsoft Office applications
• Good problem solving and analytical skills
• Ability to prioritize workload and complete tasks within an agreed timescale
• Working knowledge of  remote access software
• Working knowledge of TCP/IP and network communications