German Speaking ON LINE CONTENT MODERATOR

General Description and purpose of the role

• Pre-review ads to ensure content quality and either approve or refuse them depending on whether they apply to the documented rules or other written instructions
• Post-reviewing of ads on the public site in order to detect non desired content
• Prevent and detect frauds on the site (specialists)
• Review e-mails to identify frauds and take appropriate action (specialists)
• Manage filters (specialists)
• Handle the daily management of all incoming customer support inquiries by e-mail (customer support)

Competencies

1. Learning and following instructions

An interest in learning and adhering to how client wants to review ads and interact with the customers.

2. Deliver results and meet customer expectations

Sets high standards for quality and quantity and follow up on them. Works systematic towards results. Focus on client need and satisfaction.

3. Attention to details, resilient, can continue with repetitive task

4. Communication skills (for customer support)

Strong reading and writing skills. Good at listening and understanding, adjusting the tone to suit the situation, and at explaining him/herself in a clear and friendly way.

Other skills

• Fluent German language skills in written and spoken
• Strong PC and internet skills
• Strong community and customer service focus
• Very good expressive capabilities
• Strong attention to detail
• Very good problem solving skills
• High level of service orientation
• Strong team player
• Understanding attitude, logical thinking
• Flexibility and good under pressure
• Good online attitude
• Enthusiasm for, and knowledge of client
• High school degree
• Previous work experience (preferably also from a repetitive job and with customer support)
• Experience from travelling
• Flexible, able to lend a hand and ask for help when needed
• Being able to give feedback, want to improve

Additional for customer support:

• Native German language
• Customer support experienced