German speaking - Customer Service Administrator

My client is seeking a fluent German speaker to work as a Customer Service Administrator.  Some knowledge of  mechanical, electrical engineering parts would be preferable (3 phase motors, bearings, PLC control's etc.) Also, some knowledge of technical drawings would be useful.

 Primary responsibility for this role is identifying spare parts that are required and order processing, liaising with the customers and the Head Office as necessary.

 The position will be general office hours, though you will be expected to be flexible, as on occasion tasks may require visiting and working on customer sites.

Preferred  Candidate Profile: 

• Ability to speak/read German essential
• Customer focused
• Strong PC skills
• Excellent verbal and written communication skills
• Team oriented
• Ability to produce clear reports
• Deal with customer issues and resolve them diplomatically
• Ability to prioritise and manage time effectively
• Customer Management Skills
• Ability to read technical drawings 

The position requires a wide range of responsibilities including but not limited to the following: 

• Provide complete customer satisfaction whilst enhancing the reputation of the Company
• Ordering and allocation of spare parts stock
• Spare parts returns, warranty and exchange management
• Set-up and control of office based spare parts stock
• Appreciation of Cultural Diversity
• Gain a reputation for rapid and effective support 

The successful candidate must be computer literate as there are a number of internal software packages used for the job. 

There will also be a requirement to undertake some training at our head office in Graz, Austria say 2/3 weeks at a week at a time as well as internal training at the UK head offices.