German Speaking Cust Serv

My client on the outskirts of Gloucester is looking for an experienced German Speaking Customer Services Representative to join their busy department.

This Company has set the goal of sustaining a world-class level of performance and they are looking for the right candidate with a high motivation and ambitious drive to join the Customer Service team.

Job Responsibilities

• Provide excellence in customer service (for external and internal customers)
• Account Management (mostly by telephone, but Customers visits may be required involving European travel)
• Prompt customer communication
• Provide help and advice to customers using the organisation’s products or services
• Investigate and solve customer issues (via network of business/functional contacts)
• Develop knowledge on products, systems/processes and business environment/customers
• Utilise best practices for order fulfilment to enable lowest-cost solution
• Ascertain customers future product needs and update forecasts for S&OP
• Maintain master files on customer data and prices, and provide support to Rebate Controller
• Resolve daily credit issues (customer limits exceeded/over dues)
• Co-ordination of customer deliveries from a 3rd party service provider

Qualifications/Requirements

• English and German
• SAP knowledge for order processing preferred, but excellent computing skills essential

Desired Experience

• Previous experience in Customer service/Supply Chain is highly desirable.