General Manager contact centre

General Manager(contact centre)

Rotherham

Competitive salary plus benefits

A highly successful FTSE 100 global outsourcing company is currently recruiting a General Manager for a large multi-site contact centre based near to Rotherham. Reporting directly to the Head of Operations, our General Manager will ensure the organisation achieves and exceeds operational and financial KPIs and delivers an outstanding customer experience. In return, we offer a competitive salary and benefits package plus the exciting opportunity to join a fast paced and expanding area of our business.

Key Responsibilities

• Operational performance
• Manages productive relationships with key account contacts
• Delivery of strategic plans
• Constructs an effective communication and employee engagement model
• Operational best practice
• Contributes the operational element of bids

Essential Experience

• Proven track record managing a multi-site contact centre environment (400 plus FTE)
• People management experience
• Budgetary responsibility
• Agreeing and setting KPIs
• Demonstrable experience translating business strategy into day to day delivery

Desired Experience

• Outsourcing industry experience

Personal Attributes

• Leadership
• Relationship builder
• Results driven

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.