French Speaking EA Gaming Agent

French Speaking EA Gaming Agent.
Salary £15,500 and relocation assistance

Candidates must have expeirence of installing pc games, patches for the games, drivers etc.

What is the role
The person in this position will work in a team environment support gaming customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues.
The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.
What are the Essential Criteria
Candidates should...
• Be able to demonstrate a keen interest and passion for gaming
• Be fluent in written and spoken English
• Be fluent in written and spoken French
• Have 6 months outstanding customer service experience in a service driven environment
• Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills

What is the Salary £7.45 per hour (equivalent to £15,500 per annum gross (taxes to be deducted). Relocation assistance provided if required