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FRENCH SPEAKING 2nd LINE TECHNICAL SUPPORT

  • London, South East England
  • £30,000 - £35,000 per annum
  • 22 applications
  • Job type: Permanent, full-time
  • Date:
  • Reference: 21224744
Posted by People First

Job title: French speaking level 2 Technical Support Specialist

Skills: Software or online application support experience, strong customer support skills, passionate about web based software, ideally fluent French
Salary: £30,000 - £35,000+ (plus benefits)
Training: Intensive coaching at our client's head office in America
Location: Central London

Our client, a leading provider of an intuitive B2B web based software is looking for an experienced support specialist with a passion for troubleshooting and the ability to learn the product inside out.

You will:
• Provide tier 1 or 2 support for existing users of the company's intuitive web based software
• Assess, troubleshoot, and report back on customer issues, as well as documenting ongoing challenges for further analysis
• Troubleshoot customer queries using a range of communication channels including; email, phone, internet forums and social media
• Build relationships with a broad portfolio of international clients from a range of industries
• Understand and troubleshoot networking systems
• Configure ISP web settings for SSL and domain name aliases
• Identify and resolve browser issues
• Interact with Product management, Engineering and Operations for both problem escalation and to keep up to date on new features
• Interact with Sales and Level 1 support to both mentor and help solve issues industries

Your skills:
• Previous experience working in Customer Support as a Level 1/2 Support specialist
• Knowledge of LDAP and Active Directory authentication
• Familiarity with email headers, mail forwarding, filtering and spam
• Excellent customer service skills - the ability to be empathise with clients and deliver accurate and compassionate advice
• Excellent organizational, written and oral communication skills
• Some experience implementing RESTful and JSON API
• Working knowledge of services for Twitter and SMS
• Familiar with best practice of Internet Security
• Understanding of programming fundamentals
• Ideally basic knowledge of various mobile platforms, Blackberry, Android, and iPhone/iPad iOS
• Knowledge of HTML, XML, JavaScript and CSS
• Ideally knowledge of bug tracking software - such as Pivotal and Jira

Thank you for your application and we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high number of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. If you do not hear from us within 7 days please assume your application has been unsuccessful. Unfortunately we cannot provide feedback on individual CVs.