French Customer Service Advisor
- Paris, France
- Salary negotiable
- 100 applications
- Job type: Permanent, full-time
- Date:
- Reference: 22256429
Organisation Description
Customer Service Advisor (France)
Our client is a leading international engineering support services provider to both public and private sector industries across Europe.
Due to international expansion our client has just established their operation in France.
Your responsibility would be to provide a first class ‘front office’ customer Service Desk advisor function to handle all calls from customers, suppliers and internal staff until successful resolution, and maintain specialist fleet management systems, in line with departmental and business needs.
Job Description
• Provide ‘front office’ customer service desk operator function to liaise with the customers and suppliers directly,
• To plan/schedule and organise fleet maintenance requirements into supplier/internal facilities
• To plan/schedule and organise fleet recalls and safety notices into supplier/internal facilities
• Provide office general administrative activities for the team.
• Manage the integrity and accuracy of date held on IT systems and records for the fleet and sites, including but not limited to scanning and inputting service records etc. • To assist in developing processes & procedures across the business, in order to maintain accreditation to
• Assist with the verification of invoices and supplier queries.
• Provide regular reports on call and fleet status and activities as may be required.
• Undertake any other duties as may reasonably be required.
Person Specification
• Experience of working as a ‘front office’ customer and supplier interface in a diverse construction plant/transport fleet Service Desk environment.
• Experience of logging and tracking enquiries to successful completion.
• Experience of instructing suppliers and internal staff to complete fleet service and repair activities.
• Experience of maintaining operational Service Desk databases.
• Experience of working within Health, Safety and Quality Accreditation standards.
Skills/Knowledge/Competencies:
• Excellent verbal and written communication skills and problem solving skills
• Ability to understand fleet technical issues is advantage.
• Ability to develop and maintain effective customer and supplier relationships.
• Ability to provide task information to suppliers and internal staff to complete fleet repair and maintenance activities.
• High level of competence in Microsoft Office suite.
• Ability to manage variable workload in line with deadlines and ensure tasks are completed to the satisfaction of the customer and business need.
• Knowledge of health and safety legislation and its application.
• Good ability to manage Customer Service Desk IT systems
• Ability to work effectively as part of a team to achieve desired results.
• Results driven and strives to exceed expectations.
Qualifications:
• Computer literate, high level of competence with Microsoft Office suite, and Customer Service Desk applications.
Other:
• Ability to travel nationally and internationally on occasion.
• Full current driving licence.
• Able to work flexible hours.
• Desirable – fluent in French and good communication skills in English
Please only apply with your English CV
Customer Service Advisor (France)
Our client is a leading international engineering support services provider to both public and private sector industries across Europe.
Due to international expansion our client has just established their operation in France.
Your responsibility would be to provide a first class ‘front office’ customer Service Desk advisor function to handle all calls from customers, suppliers and internal staff until successful resolution, and maintain specialist fleet management systems, in line with departmental and business needs.
Job Description
• Provide ‘front office’ customer service desk operator function to liaise with the customers and suppliers directly,
• To plan/schedule and organise fleet maintenance requirements into supplier/internal facilities
• To plan/schedule and organise fleet recalls and safety notices into supplier/internal facilities
• Provide office general administrative activities for the team.
• Manage the integrity and accuracy of date held on IT systems and records for the fleet and sites, including but not limited to scanning and inputting service records etc. • To assist in developing processes & procedures across the business, in order to maintain accreditation to
• Assist with the verification of invoices and supplier queries.
• Provide regular reports on call and fleet status and activities as may be required.
• Undertake any other duties as may reasonably be required.
Person Specification
• Experience of working as a ‘front office’ customer and supplier interface in a diverse construction plant/transport fleet Service Desk environment.
• Experience of logging and tracking enquiries to successful completion.
• Experience of instructing suppliers and internal staff to complete fleet service and repair activities.
• Experience of maintaining operational Service Desk databases.
• Experience of working within Health, Safety and Quality Accreditation standards.
Skills/Knowledge/Competencies:
• Excellent verbal and written communication skills and problem solving skills
• Ability to understand fleet technical issues is advantage.
• Ability to develop and maintain effective customer and supplier relationships.
• Ability to provide task information to suppliers and internal staff to complete fleet repair and maintenance activities.
• High level of competence in Microsoft Office suite.
• Ability to manage variable workload in line with deadlines and ensure tasks are completed to the satisfaction of the customer and business need.
• Knowledge of health and safety legislation and its application.
• Good ability to manage Customer Service Desk IT systems
• Ability to work effectively as part of a team to achieve desired results.
• Results driven and strives to exceed expectations.
Qualifications:
• Computer literate, high level of competence with Microsoft Office suite, and Customer Service Desk applications.
Other:
• Ability to travel nationally and internationally on occasion.
• Full current driving licence.
• Able to work flexible hours.
• Desirable – fluent in French and good communication skills in English
Please only apply with your English CV
