Fleet and Commercial Sales Manager

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To build trust, communicate well and exceed customer satisfaction expectations and, where there is a manufacturer score to exceed their national average. To provide a service-based experience to customers and make them feel the value of placing their custom with the Company.

Maximising Opportunities: To maximise the opportunity for the Sales Executives to do business by ensuring they prospect, follow-up and handle phone in, walk in and Internet enquiries. Second-face, where necessary, in line with Group policy of "No-one Walks" and ensure the team adheres to the Active Sales Process at all times.

Maximising Departmental Profit: To maximise departmental profit and achieve the business plan through the sale of vehicles, add-ons and finance whilst controlling departmental direct costs.

Data Quality and FSA Compliance: To ensure all the Sales Executives and Business Managers accurately and vigorously collect all customer and vehicle data in order to maximise the quality and content of the customer database (email, mobiles). Manage the Sales Executives’ Diaries in line with Group strategy and ensure adherence to the Company’s FSA obligations at all times.

Marketing Strategy: To complete the Sales and Marketing action plan by the 15th of every month and to use it to develop and actively manage the departmental marketing strategy.

Stock Management: To ensure ideal levels of stock (based on value and mix, measured through the Sales & Stock report) are prepared, photographed, priced and displayed correctly.

Managing the Sales Team: To inspire and lead the team to achieve the vision and strategy for the department. To continuously work to induct, motivate and develop your team to achieve their objectives and minimise colleague turnover.

Managing the Business Manager: To create an environment that will allow the Business Manager to 1st and 2nd face all customer contacts that will result in the achievement of all minimum standards and KPI’s.

Colleague Performance Management: Continuously monitor colleague’s performance and provide first class coaching, support and training. Complete monthly appraisals by the 5th working day of each month.

Presentation Standards: To maintain the highest possible standards of presentation in relation to colleagues, display and the department.

Policies and Processes: To be a champion of Group policy and processes and ensure they are explained, understood and implemented by your department. Specifically the Vertu Active Sales Process, Group Finance policy and Stock policy.

What we’re looking for

We are looking for a very talented, experienced Fleet and Commercial Sales Manager to work between our Worcester and Redditch Dealerships. You will have an enviable and proven track record of performance within the Motor Industry. The ideal candidate will be committed to achieving excellence. You will be able to clearly demonstrate your ability to generate impressive results by increasing sales performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus it to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating, coaching and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

We are looking for individuals who possess the following attributes:

Target driven
Planning, Time Management and Organising Skills
Numeracy & Accounts Interpretation skills
IT Literate
Customer service focused
Exceleent Interpersonal & Communication skills
Demonstrate a Positive Attitude
Effective Influencing,Coaching and Training skills
Motivating and Team-building skills

What You Can Expect

If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, performance related bonus, company car, childcare voucher scheme, colleague purchase scheme, preferential service rates, share incentive plan, vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply.