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Field/Office Care Supervisor
- Harrogate, North Yorkshire
- Salary negotiable
- 5 applications
- Job type: Permanent, full-time
- Date:
- Reference: 21121724
Organisation Description
Specialise in working with customers and their families that require healthcare in their own homes. We offer a unique service of tailored care visits from 15 minutes to full live-in support.
Job Description
SUMMARY OF POST : Responsible for the efficient running of the area and making sure that all care plans are delivered accurately at all times. To be part of the team which supplies on-call services by working week on / week off on the on-call rota.
0830 to 1700 Monday to Friday plus on-call
JOB DESCRIPTION
1. Implementation of quality control procedures.
2. Carrying out Customer assessments prior to commencement of care service.
3. Attending Customer's first call to introduce the Care Worker to the Customer.
4. To liaise closely with Care Co ordinators to ensure correct Customer/Care Worker matching for new Customers. This may involve attending Care Worker training sessions and meetings in order to select the most suitable Care Worker.
5. When on call, in the event of an existing Care Worker being unable to do any calls, for whatever reason, assigning suitable alternative Care Workers for those calls, until such time as the permanent Care Worker is able to return to work.
6. In extreme circumstances delivering care to customers who otherwise would not receive a visit.
7. To attend Customer reviews.
8. To implement all field based training programmes.
9. To ensure that all changes to care schedules are reported, without delay, to the Care Co-ordinators.
10. To maintain all reporting and recording procedures are up to date.
11. To liaise closely with Care Co ordinators, Care Manager, Customers and Care Workers.
12. Arrange and manage staff changeovers and briefings for live-in care assignments.
13. To carry out 50% of the on call responsibilities with the Care Co-ordinator.
14. To ensure rigorous adherence to all Bluebird Care systems.
NB It is essential that the supervisor assumes responsibility for the efficient running of the areas.
It is essential that Supervisor spends 50% of their working week in the field, the balance being spent in the office in order to complete their necessary administration. Supervisor should arrange to vary their hours of work in order that they can monitor all care being provided and so that their Care Workers know that they are constantly being monitored.
Although the role of Supervisor’s includes a certain amount of "policing" they should be seen to be playing a supportive role by their Care Workers and Customers.
Person Specification
Essential
Experience of service provision in the care profession.
Clean driving licence and permanent use of a legal and reliable car.
Experience of Customer/environment assessment or relevant risk assessment qualification or ability to attain such qualifications
Desirable
Care management experience.
Key Competencies
1. To understand and implement quality control procedures.
2. A first class communicator and team player.
3. To be able to allocate unassigned calls to existing care staff.
4. To be able to implement and maintain recording and reporting systems.
5. To be able to establish and maintain effective working relationships.
6. To be able to prepare reports as required.
7. To understand and implement Customer assessment, Care Worker-worker introductions, Customer review and Care Worker-worker quality control systems and procedures.
8. To be able to liaise effectively with office staff.
9. To be able to implement all field based training.
10. To be able to report and feedback to office staff and Social Workers.
11. To be able to identify, recruit, train and develop a suitable deputy.
12. To be able to share on-call responsibilities with Co-ordinator
13. To be able to prioritise and organise own workload effectively.
14. To have a working knowledge of Health and Safety and other legal factors.
Special Skills and Attributes
Excellent communication skills.
Good administrative skills and computer literacy
Good planning and organisational skills.
Sound understanding of good care principles.
Skills in care planning.
Reed Specialist Recruitment Limited is an employment agency and employment business
Specialise in working with customers and their families that require healthcare in their own homes. We offer a unique service of tailored care visits from 15 minutes to full live-in support.
Job Description
SUMMARY OF POST : Responsible for the efficient running of the area and making sure that all care plans are delivered accurately at all times. To be part of the team which supplies on-call services by working week on / week off on the on-call rota.
0830 to 1700 Monday to Friday plus on-call
JOB DESCRIPTION
1. Implementation of quality control procedures.
2. Carrying out Customer assessments prior to commencement of care service.
3. Attending Customer's first call to introduce the Care Worker to the Customer.
4. To liaise closely with Care Co ordinators to ensure correct Customer/Care Worker matching for new Customers. This may involve attending Care Worker training sessions and meetings in order to select the most suitable Care Worker.
5. When on call, in the event of an existing Care Worker being unable to do any calls, for whatever reason, assigning suitable alternative Care Workers for those calls, until such time as the permanent Care Worker is able to return to work.
6. In extreme circumstances delivering care to customers who otherwise would not receive a visit.
7. To attend Customer reviews.
8. To implement all field based training programmes.
9. To ensure that all changes to care schedules are reported, without delay, to the Care Co-ordinators.
10. To maintain all reporting and recording procedures are up to date.
11. To liaise closely with Care Co ordinators, Care Manager, Customers and Care Workers.
12. Arrange and manage staff changeovers and briefings for live-in care assignments.
13. To carry out 50% of the on call responsibilities with the Care Co-ordinator.
14. To ensure rigorous adherence to all Bluebird Care systems.
NB It is essential that the supervisor assumes responsibility for the efficient running of the areas.
It is essential that Supervisor spends 50% of their working week in the field, the balance being spent in the office in order to complete their necessary administration. Supervisor should arrange to vary their hours of work in order that they can monitor all care being provided and so that their Care Workers know that they are constantly being monitored.
Although the role of Supervisor’s includes a certain amount of "policing" they should be seen to be playing a supportive role by their Care Workers and Customers.
Person Specification
Essential
Experience of service provision in the care profession.
Clean driving licence and permanent use of a legal and reliable car.
Experience of Customer/environment assessment or relevant risk assessment qualification or ability to attain such qualifications
Desirable
Care management experience.
Key Competencies
1. To understand and implement quality control procedures.
2. A first class communicator and team player.
3. To be able to allocate unassigned calls to existing care staff.
4. To be able to implement and maintain recording and reporting systems.
5. To be able to establish and maintain effective working relationships.
6. To be able to prepare reports as required.
7. To understand and implement Customer assessment, Care Worker-worker introductions, Customer review and Care Worker-worker quality control systems and procedures.
8. To be able to liaise effectively with office staff.
9. To be able to implement all field based training.
10. To be able to report and feedback to office staff and Social Workers.
11. To be able to identify, recruit, train and develop a suitable deputy.
12. To be able to share on-call responsibilities with Co-ordinator
13. To be able to prioritise and organise own workload effectively.
14. To have a working knowledge of Health and Safety and other legal factors.
Special Skills and Attributes
Excellent communication skills.
Good administrative skills and computer literacy
Good planning and organisational skills.
Sound understanding of good care principles.
Skills in care planning.
Reed Specialist Recruitment Limited is an employment agency and employment business
