Exciting Sales Opportunity - No cold calling

Our client is currently going through a period of rapid growth and is looking for several individuals to join their office in Central Milton Keynes. You will have experience in either selling directly or cross selling and upselling Insurance products.

Job purpose:

To support online customers in their request to obtain quotations and policies for various insurance products, champion the brand through inbound, outbound calls and online communication and provide a top level service to all customers.

Key responsibilities

• Handling high volumes of calls and leads relating to new business leads, ensuring a smooth, compliant  process is followed regarding payment of premiums and issue of documentation
• Performing to the sales, service and productivity targets required
• Responding to and following up sales and/or service enquiries using appropriate methods of communication
  
  • Identifying customers needs to provide product information
  • Effectively managing call backs and follow ups
    
    • Ensuring workloads are completed and delivered by required deadlines and to the required quality standard working in line with FSA compliance and best practice
    • Developing sound understanding of products, processes and procedures within the contact centre

Additional responsibilities

• Support the business growth by taking on any additional responsibility necessary to meet the set objectives of the business

Knowledge and skills requirements

• The ability to deal with customers over the telephone in a confident and professional manner
• High level of sales and service ability
• Proven successful background in a sales/contact centre environment
• Self-motivated and able to work on own initiative
• Ability to work in a team environment