DevTools Support Engineer - Awesome Software Company

DevTools Support Engineer - Linux/Unix, Java/J2EE, Apache/Tomcat/JBoss, ANT/Maven, IDE’s (Relocation Assistance Available)

Our client

Our client is a leading software development company with over 20,000 clients across 130 different countries. The company employ over 400 people and expects this to grow year by year at a rapid rate. The company provide de bugging software and collaboration tools. They are a different type of software house that promote innovation. Do not be surprised to find a fridge full of beer and the team having a game of Texas Hold’em at lunch!

Why work at Support Here?

Our client prides itself of providing a different type of support, as part of an awesome team you will provide legendary technical support to a whole range of customers. Support for these guys is more than insuring the problem is solved. They are heavily customer-focused, always adding value to the deliverable, doing what it takes within reasonable guidelines, being transparent, and making daily decisions that are outcomes of a well defined, customer-centric vision. Being passionate about Customer Support takes this a step further. It's an inbuilt motivation, feeling and belief for the customer concerned.

It's about doing what is right for the customer, even if that means bypassing a few standard processes and procedures, and you'll do it not just for the hope of future business, but because you know it's the right thing to do.

Position Summary

Our client does not do things the traditional way, they like to do things differently. There DevTools team is distributed across 5 continents. The awesome team is made off all stars that consistently out performs and shines. As part of this amazing team of pro’s, you will be responsible for the GDSE (Global Developer Support Engineer) tools that will range from their Collaboration tools and debugging software.

Obviously doing things differently mean this is not your typical job, you won’t get frustrated with Bureaucracy and lacklustre decision making, and as a company they love to promote innovation and creative thinking. They like to know your ideas and opinion in regards to everything that they do. As part of the team situated in Amsterdam, you will be mixing with a team made up of several different cultures.

Main Responsibilities

Your role will include the following;

• Communicate via web-based applications and phone to resolve customer issues
• Improve the knowledge base and documentation of products to help customers
• Help improve and streamline internal processes
• Verify bugs raised against products
• Create and publish Knowledgebase articles
• Triage incoming support issues in a timely manner and ensure that they are handled appropriately
• Ability to work rotating weekend shifts (1 per month, this can be done remotely)

Required Skills/Education

• A Bachelors Degree or relevant work experience
• 1-2 Years experience in a technical support
• 1-2 years solid experience with Linux/Unix/Windows Operating Systems
• 1-2 Years experience with Application Servers Specifically Linux based (apache/tomcat/Jboss etc..)
• Experience in troubleshooting Java/J2ee Applications is a major advantage
• Experience with databases and SQL Experience is a major plus